Priscilla Garcia
Mission,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in the service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TTEC Bank of America
02.2023 - 01.2024
- Answer customer questions about basic banking services, such as account balances and interest rates and fees.
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
- Respond to customer inquiries and concerns, creating customized solutions.
Home Care Provider
Family Home Health Services
12.2019 - 09.2023
- Provided personal assistance with daily tasks such as bathing, dressing, grooming, and other personal hygiene tasks.
- Helping clients with necessities such as escorting them to their doctor appointments, grocery shopping, and preparing meals.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
Associate Expert
T-Mobile Call Center
02.2019 - 10.2019
- Enhanced customer satisfaction by providing exceptional support and addressing inquiries in a timely manner.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and developed detailed work plans to meet business priorities and deadlines.
Service Manager
Chipotle Mexican Grill
06.2015 - 02.2019
- Carefully interviewed, selected, trained and supervised staff.
- Led and directed team members on effective methods, operations and procedures.
- Maintained positive customer service by ensuring safe and quality food was prepared and served.
Education
Business Accounting Specialist -
Southern Careers Institute
Pharr, Texas11.2015
High School Diploma -
Veterans Memorial High School
Mission, Texas06.2012
Skills
- Microsoft Office Proficient
- Organization Skills
- Problem Resolution
- Technical Skills
- Attention to Detail
- Data Entry
Certification
- Business Accounting Specialist, 03/01/15, Present
- Food Handler Certification, 08/01/20, 08/01/24
Timeline
Customer Service Representative
TTEC Bank of America
02.2023 - 01.2024
Home Care Provider
Family Home Health Services
12.2019 - 09.2023
Associate Expert
T-Mobile Call Center
02.2019 - 10.2019
Service Manager
Chipotle Mexican Grill
06.2015 - 02.2019
Business Accounting Specialist -
Southern Careers Institute
High School Diploma -
Veterans Memorial High School
Similar Profiles
Jessica StevensonJessica Stevenson
Customer Service Representative Specialist at TTEC (Bank Of America And Optum RX)Customer Service Representative Specialist at TTEC (Bank Of America And Optum RX)
Cristopher N. Rivera SalinasCristopher N. Rivera Salinas
Customer Service Representative at TTEC - Bank of AmericaCustomer Service Representative at TTEC - Bank of America
Brittany SimonLeaheyBrittany SimonLeahey
Customer Service Claims Agent at TTEC- Bank Of AmericaCustomer Service Claims Agent at TTEC- Bank Of America