Priscilla Garcia
Mission,TX
Summary
A highly motivated and experienced customer service professional with over ten years of experience delivering exceptional customer service. Demonstrates a proven ability to manage high-volume inquiries, resolve complex issues efficiently, and consistently maintain high customer satisfaction ratings. Exhibits excellent communication skills, both written and verbal, and is adept at utilizing various digital tools and platforms to support customer needs efficiently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
American Income Life: AO
Remote
11.2023 - 05.2024
- Mastered agent licensing/coding and agency functions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
TTEC - Bank of America
McAllen, Tx
02.2023 - 09.2023
- Handled customer inquiries about banking services, interest rates, and fees.
- Resolved customer concerns, enhancing company reputation.
- Developed tailored solutions to customer inquiries.
- Managed customer queries, ensuring detailed, accurate banking information.
Home Care Provider
Family Home Health Services
Edinburg, Tx
12.2019 - 09.2023
- Provided personalized care, improving patient comfort and well-being.
- Managed daily tasks, including medical appointments and shopping.
- Prepared health-conscious meals, enhancing patient's health.
- Delivered empathetic care, improving patient morale.
Associate Expert
T-Mobile Call Center
Mission, Tx
02.2019 - 10.2019
- Provided effective and timely resolution of various customer inquiries and concerns.
- Built customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.
- Delivered exceptional customer service using resource documentation for reference and the automated and training tools provided.
- Approached each call with a cando mindset and treats each customer with respect, courtesy, and a genuine desire to help.
Service Manager
Chipotle Mexican Grill
Edinburg, Tx
06.2015 - 02.2019
- Managed food safety and health department regulations.
- Administered banking and cash handling policies.
- Assisting with Crew performance reviews and the resolution of performance issues.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards
Education
High School Diploma -
Veterans Memorial High School
Mission, Texas06.2012
Skills
- Microsoft Office Proficient
- Leadership Experience
- Conflict Resolution
- Detail Oriented
- Adaptability
- Data Entry
Certification
- Business Accounting Specialist (2015) - Southern Careers Institute
- Food Handler Certification (2020)
- TABC Certification (2024)
Timeline
Customer Service Representative
American Income Life: AO
11.2023 - 05.2024
Customer Service Representative
TTEC - Bank of America
02.2023 - 09.2023
Home Care Provider
Family Home Health Services
12.2019 - 09.2023
Associate Expert
T-Mobile Call Center
02.2019 - 10.2019
Service Manager
Chipotle Mexican Grill
06.2015 - 02.2019
High School Diploma -
Veterans Memorial High School