Summary
Overview
Work History
Education
Skills
Timeline
Generic

Priscilla Garza

Mission,TX

Summary

Hardworking Leadership Team Member bringing great personnel management and motivational abilities. Helps drive team growth and enhance results through hands-on, proactive oversight of daily operations. Always ready to help personnel and managers achieve shared goals.

Always looking to improve in all areas of life and work environments.

Happy To learn from others to achieve more!

Overview

12
12
years of professional experience

Work History

Leadership Team Member

Ttec (TeleTech) - HealthCare Solutions
Mission, TX
03.2020 - Current
  • Assisted in the development of strategic plans for the organization.
  • Created and maintained an effective team environment through collaboration and communication.
  • Provided guidance to subordinates on how to improve their performance and develop new skills.
  • Tenured agent in Health and Life Insurance
  • Identified areas of improvement within the team's processes and procedures.

Customer Service Manager

Rio DME
Edinburg, TX
10.2018 - 03.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Hands on experience with customers needs and deliveries

Sales Associate

Teleperformance USA
Edinburg, TX
01.2012 - 09.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, in various projects
  • Provided accurate information about products, prices and services.
  • Knowledgeable on all products for each project assigned

Education

Associate of Science - Dietician

University of Texas Pan American
Edinburg, TX
01-2014

Skills

  • Performance Improvement
  • Resource Management
  • Project Management
  • Strategy implementation
  • Training delivery
  • Performance monitoring
  • Coaching and Mentoring
  • Communication Skills
  • Interpersonal Skills
  • New product delivery
  • Team Leadership
  • Leadership/communication skills

Timeline

Leadership Team Member

Ttec (TeleTech) - HealthCare Solutions
03.2020 - Current

Customer Service Manager

Rio DME
10.2018 - 03.2022

Sales Associate

Teleperformance USA
01.2012 - 09.2018

Associate of Science - Dietician

University of Texas Pan American
Priscilla Garza