Priscilla Gomez
Houston,TX
Summary
Dynamic and results-oriented professional with 10 plus years experience in retail and customer service, notably as a Store Manager at EZ Pawn/Circle Pawn Shops. Excelled in conflict resolution and interpersonal communication, significantly enhancing client relations and retention. Proven track record in inventory control and personnel development, driving operational excellence and financial accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
EZ Pawn/Circle Pawn Shops
Houston , TX
11.2022 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Managed store finances including cash handling, deposits, withdrawals and record keeping of daily sales activities.
- Followed applicable laws governing pawnbroking operations in the state and country.
- Trained new staff members on proper use of POS systems, loan processing protocols and security measures.
- Participated in weekly team meetings to discuss operational issues or improvements that could be made within the business.
Store Manager
Circle Pawn Shop
Houston , TX
02.2014 - 11.2022
- Maintained accurate records of all transactions and inventory.
- Verified authenticity and value of items brought in for pawning or selling.
- Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
- Processed loan applications and determined appropriate loan amounts based on customer's financial information.
- Negotiated loan repayment plans with customers when necessary.
- Balanced daily takings against receipts issued to ensure accuracy of reported revenues.
- Performed regular audits of stock levels within the shop.
- Resolved customer complaints effectively in a polite and professional manner.
- Followed applicable laws governing pawnbroking operations in the state and country.
- Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.
Education
High School Diploma -
Cesar Chavez High School
Houston, TX06-2011
Skills
- Conflict resolution techniques
- Client relations and retention
- Exceptional interpersonal communication
- Personnel training and development
- Brand representation
- Company policy adherence
- Inventory Control Proficiency
- Document Review
- Building rapport
Certification
- Pawn Broker Certification
Accomplishments
- Certified MUL Program 24'
- Top Store Manager Award 23'
- Top Store Performance 22'
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Store Manager
EZ Pawn/Circle Pawn Shops
11.2022 - Current
Store Manager
Circle Pawn Shop
02.2014 - 11.2022
- Pawn Broker Certification
High School Diploma -
Cesar Chavez High School
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