Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
References
Languages
Timeline
Generic

Priscilla Gonzalez

San Diego,CA

Summary

Organized, goal-oriented, team player seeking a position as a Medical Assistant in an established medical office supporting physicians, nurses, and other medical staff to facilitate the best in patient care. Conscientious Healthcare professional offering over 6 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration.

Overview

7
7
years of professional experience

Work History

Receptionist

Internal Medicine
01.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Medical Assistant

San Diego Cardiac Center
11.2019 - 12.2023
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures, and care plan instructions.
  • Completed EKGs and other tests based on patient presentation in office.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Medical Assistant

Rady Children’s Hospital
03.2019 - 11.2019
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Medical Assistant

QTC Seagate Medical Group
11.2018 - 03.2019
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Prepared lab specimens for diagnostic evaluation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Medical Assistant

James R. McClurg. MD, PC
04.2017 - 07.2018
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Enhanced patient healing by implementing advanced wound care techniques and evidence-based practices.
  • Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Taught patients about medications, procedures, and care plan instructions.

Education

Medical Assisting

UEI College
Chula Vista, CA
04.2017

High School Diploma -

C4L Academy
Chula Vista, CA
10.2016

Skills

  • Data Entry
  • Clerical Support
  • Scheduling
  • File Management
  • Organization Skills
  • Information Protection
  • Multi-Line Telephone Operation
  • Time Management
  • Greeting and Seating Clients
  • Schedule Management
  • Verbal and Written Communication
  • Data Inputting
  • Telephone Skills
  • Scheduling Appointments
  • Conflict Resolution
  • Excellent Communication
  • Record Keeping
  • Multitasking Abilities
  • Organizational Skills
  • Attention to Detail
  • Active Listening
  • Typing Speed
  • Microsoft Office Proficiency
  • Customer Service
  • Appointment Scheduling
  • Documentation
  • Payment Processing
  • Basic Math
  • Records Maintenance
  • Punctual and Reliable

Roles And Responsibilities

  • Handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, processing patients, bookkeeping)
  • Greet persons entering the establishment, determine the nature and purpose of the visit, and direct or escort them to specific destinations.
  • Hear and resolve issues and complaints from customers and file and maintain records.
  • Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
  • Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture, injections, diagnostic procedures, and ancillary tests (e.g., EKGs, urinalysis, blood draw)
  • Matched laboratory requisition forms to specimen tubes, and disposed of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.
  • Extracted blood from capillaries by dermal puncture, such as butterfly venipuncture, or finger stick methods.
  • Data entry and review of computerized worksheets manually completed by claimants.
  • Relayed messages from patients to physicians about concerns, condition updates and medication reconciliation, medication refills, medication prior authorizations, scheduling appointments, and pre-chart preps.
  • Helped physicians with placing Zio patches, MCOTs, Cardio Keys, E-patches, enrollment, patient education, and placing on the patient.
  • Documented activities and recorded information in the EMR system.

References

Available upon request.

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Internal Medicine
01.2024 - Current

Medical Assistant

San Diego Cardiac Center
11.2019 - 12.2023

Medical Assistant

Rady Children’s Hospital
03.2019 - 11.2019

Medical Assistant

QTC Seagate Medical Group
11.2018 - 03.2019

Medical Assistant

James R. McClurg. MD, PC
04.2017 - 07.2018

Medical Assisting

UEI College

High School Diploma -

C4L Academy

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Priscilla Gonzalez