Priscilla Gonzalez
Miami,FL
Summary
Detail-oriented Legal Professional experienced in document preparation and case management. Achieved efficient case progression in prelitigation personal injury cases through exceptional critical thinking and communication skills. Focused on maintaining confidentiality, enhancing case review efficiency, and delivering high-quality results within tight deadlines.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Medical Management Manager
Price Benowitz
Washington, DC
07.2025 - Current
- Manager of Medical Management
Personal Injury Law Firm - Oversee medical case review and treatment monitoring for personal injury clients, supporting case progression and demand readiness.
- Review and analyze medical records, diagnostic imaging reports, treatment histories, and provider recommendations.
- Provide medical management recommendations and flag complex cases requiring attorney review or additional provider clarification.
- Identify missing records, conflicting findings, and documentation needs related to prognosis, maximum medical improvement, permanency, and future care.
- Prepared attorney-ready medical summaries, chronologies, and analyses to clarify injuries, treatment response, pre-existing conditions, and potential causation concerns.
- Developed standardized case review templates, treatment snapshots, checklists, and follow-up procedures to streamline case management.
Prelitigation Personal Injury Paralegal
Shuster Saben & Estevez
Miami, Florida
03.2014 - Current
- Updated clients on case progress and significant developments to maintain transparency and trust.
- Communicate with insurance companies regarding the client's property damage claims.
- Obtain repair estimates, photographs, evidence, and documents related to the client’s property damage claim.
- Coordinate property damage inspections with insurance companies and body shops.
- Provided verbal and technical guidance to clients related to property damage claims processing.
- Guided clients through property damage claims processing, ensuring understanding of procedures and options.
- Collected repair estimates and documented evidence to support client property damage claims.
- Assist in settlement negotiations and mediation preparations.
- Facilitated communication between attorneys and clients.
- Set up car rentals for clients, and remind them when the rental is due to be returned.
- Met with clients and attorneys to discuss case details and evidence.
- Drafted correspondence to clients and other attorneys.
- Drafted correspondence, documented data, and submitted materials to the appropriate parties.
- Assisted in drafting and reviewing legal correspondence, including letters, emails, and faxes.
- Created and updated case management and client account databases.
- Entered data into and managed litigation databases and Excel spreadsheets.
- Created spreadsheets to track case information and deadlines.
- Managed case files and documentation, ensuring accuracy and confidentiality.
- Coordinated and managed case files, ensuring all documents were accurately filed and easily accessible.
- Maintained client files according to established protocols.
- Maintained calendars for upcoming appointments and deadlines related to cases.
- Reduced workflow downtime by effectively organizing and managing client billing and case management files.
- Provided administrative support such as answering phones or scheduling appointments.
- Responded to client calls and inquiries to deliver applicable information.
- Organized client calendars, prepared mailings, and handled high call volumes.
- Trained staff on office procedures and case-specific duties.
- Utilized legal software and databases for case management and legal research.
- Managed case files and coordinated document organization to ensure accuracy and accessibility for legal proceedings.
- Processed closing documents and transactional documents for client review.
- Proofread documents before submitting them to opposing counsel.
- Interpreted various types of legal documents including contracts and agreements.
- Investigated and responded to client inquiries related to billing issues with insurance carriers.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Performed administrative duties such as photocopying, scanning, and organizing legal documents.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejection.
- Organized promotional events, including trade shows, conferences, and seminars.
- Researched potential leads by utilizing online resources such as directories and websites.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Negotiated with clients and adjusters regarding claims settlement agreements.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Negotiated with clients and adjusters regarding claims settlement agreements.
Photographer
Mom 365
Miami, FL
06.2013 - 03.2014
- Maintain photography equipment, including cameras, lenses, lighting gear, and tripods.
- Cropped, manipulated, and color balanced final images to enhance visual quality.
- Review proofs with clients to determine which images should be printed or published.
- Created artificial light using flashes and reflectors.
- Planned and obtained original shots using innovative thinking and new techniques.
- Planned and captured original shots through innovative techniques to deliver unique perspectives.
- Guided assistants in mastering proper photography equipment handling. on the proper use of photography equipment and techniques used in the industry.
Spa Front Desk Supervisor
Clinique La Prarie
Miami, FL
03.2007 - 08.2011
- Trained employees on best practices and protocols, enhancing team efficiency and service quality.
- Resolved guest complaints promptly, and followed up to verify restored satisfaction.
- Oversaw cash and credit card payment transactions at the front desk.
- Evaluated staff performance and delivered constructive feedback.
- Resolved guest complaints promptly and followed up to ensure complete satisfaction.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Monitored staff performance and provided feedback when necessary.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Conducted transactions, confirmed patient information, and processed according to standard protocol.
- Guided employees to handle difficult or complex problems.
- Generated reports detailing daily actions, guest numbers, accounting expenses, and income.
- Recommended staffing solutions and procedural changes to enhance operational effectiveness.
Education
Associate of Science - Nursing
Dade Medical College
MiamiHigh School Diploma -
Miami Senior High School
Miami, FLSkills
- Case management
- Case review coordination
- Chronology preparation
- Technical writing
- Settlement negotiation
- Client intake procedures
- Client communication
- Records management
- MS Office
- MS Excel
- MS PowerPoint
- MS Outlook
- Time management
- Multitasking
- Problem-solving aptitude
- Active listening
- Power of attorney
- Case file organization
Accomplishments
- I was honored to have received a 10 Year Service Award in 2024 for my loyalty and dedication at Shuster Saben & Estevez.
Certification
- 2024 Kevin Mitnick Security Awareness Training
- Active Member of the National Notary Association
References
References available upon request.
Languages
- English
- Spanish
Timeline
Medical Management Manager
Price Benowitz
07.2025 - Current
Prelitigation Personal Injury Paralegal
Shuster Saben & Estevez
03.2014 - Current
Photographer
Mom 365
06.2013 - 03.2014
Spa Front Desk Supervisor
Clinique La Prarie
03.2007 - 08.2011
Associate of Science - Nursing
Dade Medical College
High School Diploma -
Miami Senior High School