Priscilla Goodall
Garrison,NY
Summary
To get an opportunity to make the best of my potential and contribute to the organization’s growth. Seeking a position to build a valuable skill set. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Officer • Float Branch Manager I
Tompkins Community Bank
Westchester And Putnam County
09.2022 - Current
- Building relationships with the community to attract new business and assist customers.
- Managed overdraft reports.
- Boosted branch sales performance with pro-active cross-selling of bank products and services to meet individual customer needs.
- Maintained strict adherence to industry. regulations, minimizing risk exposure for the organization.
- Collaborated with regional managers to develop strategies for expanding market presence and increasing revenue streams.
- Overseeing staff and ensuring quality customer service.
- Assisted in the recruitment process by conducting interviews, evaluating candidates, and making hiring recommendations based on organizational needs.
- Provided exceptional customer service by resolving issues quickly while maintaining a high level of professionalism at all times.
- Oversaw daily operations across multiple locations, ensuring consistency in service delivery and brand standards.
- Mentored new employees, fostering a culture of continuous learning and professional growth.
Real Estate Agent
Mary Jane Pastor Realty
New York And Connecticut
04.2022 - Current
- Excellent communication with sellers, buyers, investors and renters to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
Branch Operations Specialist • Administration
Tomkins Community Bank
Westchester And Putnam County
02.2018 - 09.2022
- Travel between branches to perform internal branch assessments to ensure proper implementation and adherence to established policies and procedures
- Provide support in the development of branch policies and procedures; document approved policies and procedures in the standard format
- Test new products on Browser
- Review daily teller balancing
- Review monthly Branch Control Forms, identify where corrections are needed, and communicate issues to branches
- Review Missing TIN Report, contacting various branches when necessary
- Maintain Float Teller Differences Records
- Support branches for Teller Difference Research
- Assist with monthly float schedule
- Monitor CD Penalties to ensure exception document as applicable
- Monitor and track branch cash to ensure that limits are within Company policy
- Participate in Assistant Branch Manager, Customer Service Representative and Teller Supervisor meetings
- Respond to inquiries relating to his/her particular area, or to requests from customers, other Company personnel, etc., within given time frames and within established policy.
- Traveled between branches to perform a variety of duties to support the retail side of the Company: Provide general support to branches, Processed wide variety of retail banking transactions including opening accounts for personal and commercial customers as well as processing loans.
- Balanced out branch to standard cash limit, prepared cash shipments to Federal Reserve intermediary banking institution and reconciled cash general ledger account.
- Assisted team with meeting branch goals by making referrals.
- Assisted customers in navigating complex financial products, improving their understanding and decision-making abilities.
- Trained new hires on customer service policies and procedures.
Senior Floating Branch Banking Specialist
Tompkins Mahopac Bank
Westchester And Putnam County
06.2016 - 02.2018
- Travels to support multiple branches on a weekly basis
- Blend technical excellence, strong organizational skills with an outstanding talent for building rapport
- Organized with strong computer skills to manage complex transactions and service tasks across multiple systems
- Completing financial transactions and service requests accurately and efficiently, while complying with all policies, procedures and regulations
- Helping each branch achieve growth targets by identifying opportunities
- Open/close new accounts for individuals and businesses, issue and redeem certificates of deposit.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Senior Teller / Teller Supervisor / Universal Banker
Mahopac National Bank
Westchester And Putnam County
05.2004 - 06.2016
- Processes transactions daily for customers including check deposits, check cashing, loan payments, balancing cash drawers, processing night deposits and ATM deposits
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Open new checking/savings accounts, CD’s, IRAs and business accounts while preforming account maintenance when needed
- Oversee the teller line is completing customer service/cash handling duties accordingly while evaluating job performance quarterly, also coaching tellers in selling products and making relationship calls
- Trained and mentor to new employees
- Analyze customer accounts in order to promote new beneficial sales products
- Maintain customer account relationships as well as confidentiality and safety of customer information
- Manage ATM, Vault and TCR.
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
Education
Skills
- Passionate about building strong customer relationships, driving brand loyalty, and increasing customer referrals/sales
- Proficient with numerous software solutions such as Outlook, Smartsheet, Word, Excel & other various software’s
- Problem-solving abilities
- Critical Thinking
- Money Handling
Certification
- NMLS
- Notary
- Real Estate Agent NY & CT
Activities
Participate in volunteering in our local communities
Timeline
Officer • Float Branch Manager I
Tompkins Community Bank
09.2022 - Current
Real Estate Agent
Mary Jane Pastor Realty
04.2022 - Current
Branch Operations Specialist • Administration
Tomkins Community Bank
02.2018 - 09.2022
Senior Floating Branch Banking Specialist
Tompkins Mahopac Bank
06.2016 - 02.2018
Senior Teller / Teller Supervisor / Universal Banker
Mahopac National Bank
05.2004 - 06.2016