Summary
Overview
Work History
Education
Skills
Certification
Activities
Timeline
Generic
Priscilla Goodall

Priscilla Goodall

Garrison,NY

Summary

To get an opportunity to make the best of my potential and contribute to the organization’s growth. Seeking a position to build a valuable skill set. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Officer • Float Branch Manager I

Tompkins Community Bank
09.2022 - Current
  • Building relationships with the community to attract new business and assist customers.
  • Managed overdraft reports.
  • Boosted branch sales performance with pro-active cross-selling of bank products and services to meet individual customer needs.
  • Maintained strict adherence to industry. regulations, minimizing risk exposure for the organization.
  • Collaborated with regional managers to develop strategies for expanding market presence and increasing revenue streams.
  • Overseeing staff and ensuring quality customer service.
  • Assisted in the recruitment process by conducting interviews, evaluating candidates, and making hiring recommendations based on organizational needs.
  • Provided exceptional customer service by resolving issues quickly while maintaining a high level of professionalism at all times.
  • Oversaw daily operations across multiple locations, ensuring consistency in service delivery and brand standards.
  • Mentored new employees, fostering a culture of continuous learning and professional growth.

Real Estate Agent

Mary Jane Pastor Realty
04.2022 - Current
  • Excellent communication with sellers, buyers, investors and renters to understand property needs and preferences.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.

Branch Operations Specialist • Administration

Tomkins Community Bank
02.2018 - 09.2022
  • Travel between branches to perform internal branch assessments to ensure proper implementation and adherence to established policies and procedures
  • Provide support in the development of branch policies and procedures; document approved policies and procedures in the standard format
  • Test new products on Browser
  • Review daily teller balancing
  • Review monthly Branch Control Forms, identify where corrections are needed, and communicate issues to branches
  • Review Missing TIN Report, contacting various branches when necessary
  • Maintain Float Teller Differences Records
  • Support branches for Teller Difference Research
  • Assist with monthly float schedule
  • Monitor CD Penalties to ensure exception document as applicable
  • Monitor and track branch cash to ensure that limits are within Company policy
  • Participate in Assistant Branch Manager, Customer Service Representative and Teller Supervisor meetings
  • Respond to inquiries relating to his/her particular area, or to requests from customers, other Company personnel, etc., within given time frames and within established policy.
  • Traveled between branches to perform a variety of duties to support the retail side of the Company: Provide general support to branches, Processed wide variety of retail banking transactions including opening accounts for personal and commercial customers as well as processing loans.
  • Balanced out branch to standard cash limit, prepared cash shipments to Federal Reserve intermediary banking institution and reconciled cash general ledger account.
  • Assisted team with meeting branch goals by making referrals.
  • Assisted customers in navigating complex financial products, improving their understanding and decision-making abilities.
  • Trained new hires on customer service policies and procedures.

Senior Floating Branch Banking Specialist

Tompkins Mahopac Bank
06.2016 - 02.2018
  • Travels to support multiple branches on a weekly basis
  • Blend technical excellence, strong organizational skills with an outstanding talent for building rapport
  • Organized with strong computer skills to manage complex transactions and service tasks across multiple systems
  • Completing financial transactions and service requests accurately and efficiently, while complying with all policies, procedures and regulations
  • Helping each branch achieve growth targets by identifying opportunities
  • Open/close new accounts for individuals and businesses, issue and redeem certificates of deposit.
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Senior Teller / Teller Supervisor / Universal Banker

Mahopac National Bank
05.2004 - 06.2016
  • Processes transactions daily for customers including check deposits, check cashing, loan payments, balancing cash drawers, processing night deposits and ATM deposits
  • Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
  • Open new checking/savings accounts, CD’s, IRAs and business accounts while preforming account maintenance when needed
  • Oversee the teller line is completing customer service/cash handling duties accordingly while evaluating job performance quarterly, also coaching tellers in selling products and making relationship calls
  • Trained and mentor to new employees
  • Analyze customer accounts in order to promote new beneficial sales products
  • Maintain customer account relationships as well as confidentiality and safety of customer information
  • Manage ATM, Vault and TCR.
  • Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.

Education

Skills

  • Passionate about building strong customer relationships, driving brand loyalty, and increasing customer referrals/sales
  • Proficient with numerous software solutions such as Outlook, Smartsheet, Word, Excel & other various software’s
  • Problem-solving abilities
  • Critical Thinking
  • Money Handling

Certification

  • NMLS
  • Notary
  • Real Estate Agent NY & CT

Activities

Participate in volunteering in our local communities

Timeline

Officer • Float Branch Manager I

Tompkins Community Bank
09.2022 - Current

Real Estate Agent

Mary Jane Pastor Realty
04.2022 - Current

Branch Operations Specialist • Administration

Tomkins Community Bank
02.2018 - 09.2022

Senior Floating Branch Banking Specialist

Tompkins Mahopac Bank
06.2016 - 02.2018

Senior Teller / Teller Supervisor / Universal Banker

Mahopac National Bank
05.2004 - 06.2016

Similar Profiles

CREATE PROFILE
Priscilla Goodall