Priscilla Granillo-Renteria
Fry's Food Stores
San Manuel,USA
19
years of professional experience
Experienced Bakery Manager with 6 years in overseeing operations and ensuring quality baked goods meet nutritional standards. Expertise in utilizing ovens, balers, and slicers, complemented by skills in cake decorating, inventory management, and customer service. Committed to driving efficiency and enhancing product offerings in a fast-paced environment.
Work History
Customer Care Representative
2 Years 8 Months- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Streamlined customer service processes to enhance response times and improve overall satisfaction.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Scheduled appointments for repairs to be completed
- Placed phone calls to homeowners to schedule the repairs
- Sent email responses to better get items scheduled and completed in a timely manner
Cashier
18 Years 11 Months- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Assisted customers in locating products, answered inquiries, and provided product recommendations.
- Executed daily recovery tasks to maintain cleanliness and organization for optimal efficiency.
- Answered customer questions and provided store information.
- Facilitated sales transactions to minimize customer wait times.
- Assisted customers with their purchases at checkout counters. and signed customers up for rewards program.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Bakery Department Manager
16 Years 3 Months- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls to attract customers and increase sales.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Reviewed employee performance, providing feedback and coaching to enhance skills and improve overall department performance.
- Assigned specific tasks to team members to ensure smooth operation, setting priorities and goals.
- Resolved customer inquiries and complaints, ensuring satisfaction and maintaining positive customer relationships.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Responded to incoming phone calls from customers to assist with inquiries, put in orders and handled customer disputes or complaints.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Stocked shelves and ordered inventory to maintain optimal product levels.
Pizza Maker
1 Year 2 Months- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Organized food preparation stations and replenished supplies to ensure efficient workflow.
- Organized food preparation stations and regularly replenished supplies.
- Cooked menu items based on customer orders.
- Kept stations stocked and ready for use, enhancing overall productivity during peak hours.
- Used pizza cutter to slice whole pizzas according to customer size specifications.
- Chopped vegetables into specified sizes for cooking and rolled out dough to prepare raw materials for cooking.
- Followed specific methods for food preparation and proper portioning.
- Sanitized workstation at end of shift to prevent foodborne illnesses.
- Maintained clean and orderly kitchen and dining area to promote a safe and welcoming environment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Set up work stations prior to opening to minimize prep time.
- Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer payments efficiently at the register and provided accurate change.
Education
High School Diploma
Skills
Customer Service
Customer Engagement
Appointment Coordination
Inventory management
Problem-Solving Techniques
Order Management
Employee Scheduling
Budget Management
Schedule Oversight
Training development
Staff Training
Loyalty Program Promotion
Customer Retention Strategies
Inventory Coordination
Customer service
Verbal communication
Returns Processing
Cash Drawer Balancing
Time Management Skills
Timeline
Customer Care Representative
Lennar
12.2023 - CurrentRead More
Cashier
Fry's Food Stores
09.2007 - CurrentRead More
Bakery Department Manager
Fry's Food Stores
09.2007 - 12.2023Read More
Pizza Maker
Peter Piper Pizza Inc
08.2007 - 10.2008Read More
Ppep Tec - Celestino Fernandez Learning Center
High School Diploma
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