Summary
Overview
Work History
Education
Skills
Timeline
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Priscilla Grimaldo

Bryan,TX

Summary

Professional office management specialist prepared to excel in coordinating business operations and administrative functions. Proven track record of supporting teams and enhancing operational efficiency through meticulous planning and execution. Dependable team player with focus on achieving results and adapting to dynamic work environments, leveraging skills in scheduling, document management, and communication.

Overview

11
11
years of professional experience

Work History

Operation Supervisor

Central Texas Heart Center
03.2022 - Current
  • Supervise and oversee all business staff, including front desk personnel, schedulers, insurance department, and medical records.
  • Coordinate and assign coverage for staff absences due to call-ins or PTO, ensuring uninterrupted daily operations.
  • Monitor and ensure completion of all daily administrative and operational tasks across departments.
  • Address and resolve both staff and patient concerns promptly and professionally.
  • Develop, implement, and enforce new protocols and procedures to improve workflow and efficiency.
  • Participate in weekly management meetings to present departmental updates, raise concerns, and collaborate on strategic solutions.
  • Provide hands-on support by filling in across departments during staffing shortages.
  • Coordinate and schedule pharmaceutical representative lunches and maintain professional relationships.
  • Collaborate closely with six physicians to manage individual provider schedules, including coordinating vein procedures for three providers.
  • Handle benefit verification and prior authorizations for vein procedures and other services.

Clerical/Office

Central Texas Heart Center
09.2016 - 03.2022
  • Secretarial work, took messages
  • Checked in/out patients
  • Verified insurance, eligibility, & benefits
  • Collected any incoming payments
  • Read voicemails at the end of each day & call back each of them
  • Schedule any/all necessary orders doctors requested
  • Sent clinical staff any messages that came from patients walk in’s or through the phone
  • Scanned any/all documents’ patients brought in
  • Worked incoming referrals from other physicians
  • Medical records

Customer Service I

Texas A&M Physicians
03.2021 - 01.2022
  • Checked in/out patients
  • Verified insurance, eligibility, & benefits
  • Collected any incoming payments
  • Sent clinical staff any messages that came from patients walk in’s or through the phone
  • Scanned any/all documents’ patients brought in

Bryan Family Medicine Clinic
01.2015 - 09.2016
  • Secretarial work, took messages
  • Checked in/out patient
  • Verified insurance, eligibility, & benefits
  • Collected any incoming payments
  • Perform administrative tasks such as prepared charts for upcoming patients
  • Completed prior authorizations for prescriptions

Education

High School Diploma -

Bryan High School
01.2013

Skills

  • Bilingual
  • Multitasking
  • EMR Systems (ECW, NextGen, PMD, Meditech)
  • Insurance Verification, eligibility and authorizations
  • Appeals/P2P's
  • Communication
  • Organization
  • Leadership experience
  • People skills
  • Problem solving abilities
  • Team Training
  • Workflow optimization
  • Management
  • Scheduling coordination
  • Project management
  • Computer skills
  • Time management skills
  • Billing

Timeline

Operation Supervisor

Central Texas Heart Center
03.2022 - Current

Customer Service I

Texas A&M Physicians
03.2021 - 01.2022

Clerical/Office

Central Texas Heart Center
09.2016 - 03.2022

Bryan Family Medicine Clinic
01.2015 - 09.2016

High School Diploma -

Bryan High School

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Priscilla Grimaldo