PRISCILLA GRUCE
IDAHO FALLS,ID
Summary
With a proven track record at the California Department of Social Services, I excel in compassionate caregiving and efficient patient transportation. Demonstrating adaptability, I've enhanced client independence and happiness, while my expertise in family communication and mobility support ensures comprehensive care. Achievements include significantly improving client satisfaction through personalized care strategies. Professional caregiver with strong experience in providing compassionate and reliable in-home support. Adaptable and dependable team player focused on delivering high-quality care and fostering positive environment. Skilled in personal care, meal preparation, medication management, and maintaining cleanliness. Known for effective communication, empathy, and ability to respond to changing needs swiftly.
Overview
29
29
years of professional experience
1
1
Certification
Work History
In Home Caregiver
California Department of Social Services
10.2013 - 04.2024
- Demonstrated adaptability and flexibility in caregiving approach to accommodate the unique personality traits or preferences of each client.
- Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Facilitated consistent communication between clients, their families, and healthcare professionals to ensure comprehensive understanding of individual care requirements.
Nanny
Private
06.2003 - 05.2010
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Transported children to and from activities using personal or family vehicle.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Played games, worked on puzzles, and read books to young children.
Pharmacy Technician
Long's Drugstore
09.2007 - 06.2009
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Fuel Clerk
North Ameican Vanlines/Fleet Servies
07.2001 - 07.2004
- Resolved customer complaints professionally, maintaining high levels of customer satisfaction.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Managed effective communication with suppliers for timely delivery scheduling during peak hours or special events, avoiding stockouts or delays for customers.
- Facilitated seamless payment transactions for customers using cash, credit cards or loyalty programs, enhancing customer convenience.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Phone Representative
HR Block
02.1995 - 05.2002
- Achieved higher first-call resolution rates by listening attentively to customer concerns and addressing them promptly.
- Retained dissatisfied customers by offering tailored solutions that addressed their specific needs or issues comprehensively.
- Managed multiple phone lines simultaneously, prioritizing calls effectively to maintain quality service standards.
- Collaborated with team members to identify areas for improvement in customer service delivery.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Washington High School
Colton, CAPharmacy Technician -
Boston Reed College
Redlands10-2006
Skills
- Compassionate Caregiving
- First aid and safety
- Mobility support
- Family Communication
- Grocery shopping
- Lifting Techniques
- Emotional companionship
- Recording vital signs
- Dressing assistance
- [State] Driver's License
- Patient transportation
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
In Home Caregiver
California Department of Social Services
10.2013 - 04.2024
Pharmacy Technician
Long's Drugstore
09.2007 - 06.2009
Nanny
Private
06.2003 - 05.2010
Fuel Clerk
North Ameican Vanlines/Fleet Servies
07.2001 - 07.2004
Phone Representative
HR Block
02.1995 - 05.2002
High School Diploma -
Washington High School
Pharmacy Technician -
Boston Reed College
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