Priscilla Guerrero
Albuquerque,NM
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Celebrate Dental And Braces. Expert in office administration and payroll processing, coupled with exceptional organizational skills. Elevated employee retention by fostering a positive work environment, demonstrating significant achievements in staff management and conflict resolution.
Overview
18
18
years of professional experience
Work History
Office Manager
Celebrate Dental And Braces
1625 Rio Bravo Blvd SW Suite #33
04.2012 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, maintained and updated filing systems for paper and electronic documents.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Evaluated employee records and productivity and submitted evaluation reports.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Established team priorities, maintained schedules and monitored performance.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Delivered performance reviews, recommending additional training or advancements.
Lead Dental Assistant
Kool Smiles
1840 N. Lee Trevino Dr. STE 405-407
05.2006 - 03.2012
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
Education
Expanded Duties Dental Assistant - Dental Assistant
Pima Medical Institute
Aurora, CO05.2014
Associate of Science - Dental Assisting Program
El Paso Community College
El Paso, TX03.2006
High School Diploma -
Ysleta High School
El Paso, TX05.2002
Skills
- Office Management
- Organizational Skills
- Payroll Processing
- Administrative Support
- Bookkeeping
- Relationship Building
- Scheduling Coordination
- Employee Supervision
- Staff Management
- Human Resources
- Conflict Management
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Celebrate Dental And Braces
04.2012 - Current
Lead Dental Assistant
Kool Smiles
05.2006 - 03.2012
Expanded Duties Dental Assistant - Dental Assistant
Pima Medical Institute
Associate of Science - Dental Assisting Program
El Paso Community College
High School Diploma -
Ysleta High School