Priscilla Guerrero
Albuquerque,NM
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Celebrate Dental And Braces. Expert in office administration and payroll processing, coupled with exceptional organizational skills. Elevated employee retention by fostering a positive work environment, demonstrating significant achievements in staff management and conflict resolution.
Overview
18
18
years of professional experience
Work History
Office Manager
Celebrate Dental And Braces
04.2012 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, maintained and updated filing systems for paper and electronic documents.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Evaluated employee records and productivity and submitted evaluation reports.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Established team priorities, maintained schedules and monitored performance.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Delivered performance reviews, recommending additional training or advancements.
Lead Dental Assistant
Kool Smiles
05.2006 - 03.2012
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
Education
Expanded Duties Dental Assistant - Dental Assistant
Pima Medical Institute
Aurora, CO05.2014
Associate of Science - Dental Assisting Program
El Paso Community College
El Paso, TX03.2006
High School Diploma -
Ysleta High School
El Paso, TX05.2002
Skills
- Office Management
- Organizational Skills
- Payroll Processing
- Administrative Support
- Bookkeeping
- Relationship Building
- Scheduling Coordination
- Employee Supervision
- Staff Management
- Human Resources
- Conflict Management
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Celebrate Dental And Braces
04.2012 - Current
Lead Dental Assistant
Kool Smiles
05.2006 - 03.2012
Expanded Duties Dental Assistant - Dental Assistant
Pima Medical Institute
Associate of Science - Dental Assisting Program
El Paso Community College
High School Diploma -
Ysleta High School
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