Priscilla Gutierrez
Albuquerque,NM
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Marriott Albuquerque
01.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Front Desk Supervisor
Marriott Albuquerque
06.2022 - 01.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Entered and updated sensitive customer information during check-ins and room changes.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Stored guest valuables in safe and individual boxes for security.
- Attended staff meetings and brought issues to attention of upper management.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest complaints by addressing issues with rooms promptly.
Store Lead
Boost Mobile
08.2017 - 09.2022
- Protected business from unnecessary liability by carefully following security and safety standards
- Worked with managers to address problems.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions and assisted customers in selection and checkout.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Team leader
Metro PCS
11.2015 - 04.2017
- Maintain a clean store at all times
- Make sure all employees knew their duties and goals for the day
- Open/close store
- Deposit cash at the bank throughout the day
- Prepare daily reports.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Assistant Mgr
Boost mobile
11.2014 - 06.2015
- Protected business from unnecessary liability by carefully following security and safety standards
- Recognized and took advantage of opportunities to increase business revenue
- Satisfied customers by delivering speedy and expert service for all needs
- Determined team targets and implemented plans to achieve goals at individual and group level
- Prepared reports highlighting important information
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Shift leader
Arby's
08.2009 - 04.2014
- Managed daily operations during shift, with total awareness of activities of employees and customers
- Guided staff in absence of their direct supervisors
- Prepared reports detailing shift activities to keep management looped in on shift operations
- Inspected completed products to verify quality and identify production problems
- Assigned tasks to team members based on individual strengths and promoted a teamwork-driven environment to meet goals.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
New Futures High School
Albuquerque, NMSkills
- Customer relations Team motivation
- Operations management Quality assurance
- Team leadership Store opening and closing
- Inventory management Training and mentoring
- Customer service Customer needs assessments
- Problem resolution
- Proofreading
- Customer and Client Relations
- Report Analysis
- Recordkeeping
- Documentation
- Critical Thinking
- Mail Management
- Phone Call Answering
- Data Entry Documentation
- Customer Service
Languages
Spanish
Timeline
Administrative Assistant
Marriott Albuquerque
01.2023 - Current
Front Desk Supervisor
Marriott Albuquerque
06.2022 - 01.2023
Store Lead
Boost Mobile
08.2017 - 09.2022
Team leader
Metro PCS
11.2015 - 04.2017
Assistant Mgr
Boost mobile
11.2014 - 06.2015
Shift leader
Arby's
08.2009 - 04.2014
High School Diploma -
New Futures High School
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