Priscilla Gutierrez
Albuquerque,NM
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Marriott Albuquerque
2101 Louisiana Blvd NE Abq, NM 87110
01.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Front Desk Supervisor
Marriott Albuquerque
2101 Louisiana Blvd NE Abq, Nm 87110
06.2022 - 01.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Entered and updated sensitive customer information during check-ins and room changes.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Stored guest valuables in safe and individual boxes for security.
- Attended staff meetings and brought issues to attention of upper management.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest complaints by addressing issues with rooms promptly.
Store Lead
Boost Mobile
08.2017 - 09.2022
- Protected business from unnecessary liability by carefully following security and safety standards
- Worked with managers to address problems.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions and assisted customers in selection and checkout.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Team leader
Metro PCS
11.2015 - 04.2017
- Maintain a clean store at all times
- Make sure all employees knew their duties and goals for the day
- Open/close store
- Deposit cash at the bank throughout the day
- Prepare daily reports.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Assistant Mgr
Boost mobile
11.2014 - 06.2015
- Protected business from unnecessary liability by carefully following security and safety standards
- Recognized and took advantage of opportunities to increase business revenue
- Satisfied customers by delivering speedy and expert service for all needs
- Determined team targets and implemented plans to achieve goals at individual and group level
- Prepared reports highlighting important information
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Shift leader
Arby's
08.2009 - 04.2014
- Managed daily operations during shift, with total awareness of activities of employees and customers
- Guided staff in absence of their direct supervisors
- Prepared reports detailing shift activities to keep management looped in on shift operations
- Inspected completed products to verify quality and identify production problems
- Assigned tasks to team members based on individual strengths and promoted a teamwork-driven environment to meet goals.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
New Futures High School
Albuquerque, NMSkills
- Customer relations Team motivation
- Operations management Quality assurance
- Team leadership Store opening and closing
- Inventory management Training and mentoring
- Customer service Customer needs assessments
- Problem resolution
- Proofreading
- Customer and Client Relations
- Report Analysis
- Recordkeeping
- Documentation
- Critical Thinking
- Mail Management
- Phone Call Answering
- Data Entry Documentation
- Customer Service
Languages
Spanish
Timeline
Administrative Assistant
Marriott Albuquerque
01.2023 - Current
Front Desk Supervisor
Marriott Albuquerque
06.2022 - 01.2023
Store Lead
Boost Mobile
08.2017 - 09.2022
Team leader
Metro PCS
11.2015 - 04.2017
Assistant Mgr
Boost mobile
11.2014 - 06.2015
Shift leader
Arby's
08.2009 - 04.2014
High School Diploma -
New Futures High School