Priscilla Gutierrez
Garland,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Manager
Tiff’s Treats
02.2023 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Manager
McDonald's Restaurant
12.2020 - 02.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Crew Trainer
McDonald's
06.2020 - 02.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
Crew Team Member
McDonald's
06.2018 - 06.2020
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
Education
High School Diploma -
El Paso Community College
El Paso, TX06.2018
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Languages
Spanish
English
REFERENCES
Kelse Cook:
She was my Store manager at Tiff's Treats, I've known her most of my time being employed there. She taught me everything that i needed to know to be a role model manager and setting an example for those wanting to take on a manager role.
cell number: 214-232-1393
Melissa Monte:
She was my trainer to help me become a successful manager of McDonald's. I have known her for the longest time even till this day. she was the one that taught me to be a role model for the crew and to push others to climb up the ladder.
Cell number: 915-335-1967
Timeline
Manager
Tiff’s Treats
02.2023 - 04.2024
Manager
McDonald's Restaurant
12.2020 - 02.2023
Crew Trainer
McDonald's
06.2020 - 02.2021
Crew Team Member
McDonald's
06.2018 - 06.2020
High School Diploma -
El Paso Community College
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