Priscilla Hall
Johns Creek,GA
Summary
Compassionate Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
Atlanta Mission, Woman's Services
Atlanta, GA
05.2023 - Current
- Provided crisis intervention support for clients in emergency situations.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Maintained up-to-date case records with case activity status.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Transitioned clients to different providers based on progress or needs.
- Counseled clients on available resources within the community that could help meet their needs.
- Maintained schedule of class assignments to meet deadlines.
- Completed day-to-day duties accurately and efficiently.
Owner
Pearls Event Planning
Atlanta, GA
06.2022 - Current
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Hosted special events to boost brand awareness and increase community engagement.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Researched concepts and followed industry trends to provide knowledgeable insight to clients.
- Ensured that all decorations were installed correctly and safely.
- Subcontracted fabrication, installation, and arrangement of carpeting and fixtures.
Event Manager/Case Worker
Rising Connections
Peachtree Corners, GA
01.2018 - 02.2022
- Raised funds for our local schools to combat bullying and child suicide
- Recruited sponsors for events and planned scope of involvement, financial tie-ins, and promotional aspects for mutual benefit
- Developed and implemented effective marketing plans for generating event revenues
- Supported accurate financial recordkeeping by closely checking bills and approving payments
- Maintained adherence to client-event requirements through delegation, prioritizing, and management of production phases from concept to execution
- Helped clients produce brochures, publications, and event-specific materials for optimum effect
- Arranged security, printing, and supply vendors to meet unique requirements of each event
- Worked with professional and trade associations to create memorable and successful events
- Marketed and publicized special events in social calendars
- Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets
- Coached and counseled employees to reflect company service standards and procedures
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms, and offered activities
- Chose facilities, inspected spaces, and planned set up and execution to exceed client expectation
- Attended and participated in industry events
- Organized venues, budgets, guest lists, catering, and event timelines
- Followed local regulations for events and obtained necessary permits.
Co Manager
Walmart
Randallstown, MD
02.2018 - 09.2019
- Developed policies and procedures for the organization.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Interviewed, trained and supervised employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Improved company's quality and productivity by streamlining systems and processes.
- Created marketing campaigns to attract new customers.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Formed and sustained strategic relationships with clients.
- Executed performance reviews to encourage improved productivity for team members.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
Assistant Manager
Walmart
Williston, ND
09.2015 - 09.2018
- Oversee the total operations of the store managing the store financials and supervise over 500 associates
- Evaluated operational trends and made proactive strategy adjustments to maintaining alignment between performance and objectives
- Maintained ongoing system for development, recruitment, recognition, and retention of store crew and management
- Monitored staff performance and addressed issues
- Directed sales and marketing plans to maximize rental income and increase occupancy rates
- Increased occupancy through dynamic marketing initiatives.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Created and managed budgets for travel, training and teambuilding activities.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
Child Counselor
Child Development Agency Jamaica
02.2013 - 02.2014
- Responded to crisis situations when severe mental health and behavioral issues arose
- Conducted outreach, advocacy, and rehabilitative service for regular cases and crisis intervention.
Case Manager
JFLAG Jamaica
01.2011 - 02.2013
- Advocated for victims during difficult situations by handling various tasks, including filing police reports
- Assessed needs for each person to ascertain suitable services
- Maintained positive, compassionate, and respectful environment for individuals to feel safe
- Identified appropriate community resources and provided referrals for services
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education, and employment
- Produced weekly reports and parent contact notes for caseload
- Interviewed clients to assess situations, capabilities, and problems
- Referred family members to outside support options to assist with coping during times of increased stress
- Coordinated support services and optimized communication between healthcare workers and patients
- Assisted individuals with eligibility for available benefits
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families.
Executive Assistant
Ecoplast
New York
01.2021
- Participated in frequent communication with other administrative team members, human resources, and finance department on special projects and events.
Education
Bachelor of Arts in Human Services W/conc in Child And Family Services - Human Services
Southern New Hampshire University
Manchester, NE11-2023
Cognitive Behavioral Therapy Certificate
01.2020
Effective Counseling Skills Certificate
01.2020
Some College (No Degree) - Child Psychology
Penn Foster College
Some College (No Degree) - Counseling
Citadel International Institute
Skills
- Home Visits and Inspections
- Interdisciplinary Collaboration
- Intervention Plans
- Community Outreach
- Decision Making
- Court Mandated Reporter Case Planning
- Client Advocacy
- Crisis Intervention
- Conflict Resolution
- Case Management
- Tracking Service Referrals
- Positive Attitude
- Data Entry and Analysis
- Calm Under Pressure
- Treatment Planning
- Problem-Solving
- MS Office
- Emotional Awareness
- Discharge Planning
- Referral Coordination
- Needs Assessment
- Decision-Making
- Case Needs Assessment
Activities
- Member of the Human Organization for Human Services
- Member of the Honor Society Advocate at the American Foundation for Suicide Prevention Public Policy Team
- Assistant Producer on the Ladies Lounge (Sanctuary of Praise)
- Author of My Prayer Planner
- Top Academic Achiever on the President's list (Southern New Hampshire University)
- Student Counselor Peer Counselor
- Public Relations officer (Sligoville Heritage Foundation)
- Assistant President of the Social Work Students Association (Northern Caribbean University)
- Retailtainment Champion
- Children's Miracle Network campaign director
- Prior Youth Director and Praise and Worship Leader at the Church of God of Prophecy
Certification
- Board Certified Human Service Practioner- Pending
References
References available upon request.
Timeline
Case Manager
Atlanta Mission, Woman's Services
05.2023 - Current
Owner
Pearls Event Planning
06.2022 - Current
Executive Assistant
Ecoplast
01.2021
Co Manager
Walmart
02.2018 - 09.2019
Event Manager/Case Worker
Rising Connections
01.2018 - 02.2022
Assistant Manager
Walmart
09.2015 - 09.2018
Child Counselor
Child Development Agency Jamaica
02.2013 - 02.2014
Case Manager
JFLAG Jamaica
01.2011 - 02.2013
Bachelor of Arts in Human Services W/conc in Child And Family Services - Human Services
Southern New Hampshire University
Cognitive Behavioral Therapy Certificate
Effective Counseling Skills Certificate
Some College (No Degree) - Child Psychology
Penn Foster College
Some College (No Degree) - Counseling
Citadel International Institute
- Board Certified Human Service Practioner- Pending
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