Priscilla Hall
Gastonia,NC
Summary
Compassionate social and human services professional with extensive experience supporting diverse populations, including individuals with disabilities and those requiring mental health assistance. Proven ability in effective communication, crisis intervention, and creating personalized care plans. Demonstrated success in enhancing client well-being and connecting them to vital community resources. Dedicated to fostering supportive environments that promote individual growth and resilience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Family Advocate
Mothers Advocacy Project
Sandy Springs
03.2022 - 11.2024
- Conducted home visits and assessments to evaluate family dynamics
- Provided case management services to families in need of assistance
- Assisted families with obtaining resources such as medical care, housing, food, and employment opportunities
- Coordinated referrals for mental health services and other specialized services
- Developed individualized service plans in collaboration with families and relevant professionals
- Facilitated support groups for parents and caregivers on issues related to parenting skills, anger management, depression
- Educated clients about available community resources and assisted them with accessing those resources when needed
- Cultivated strong relationships with clients by providing ongoing support through regular check-ins or phone calls
- Developed project plans, identified risks, set objectives and monitored progress towards completion
- Collaborated with teams across departments to develop effective strategies for executing programs
Child Protective Investigator
Georgia Department of Human Services
Atlanta, GA
02.2021 - 02.2022
- Managed parent support groups, established behavioral modification goals, developed case plans, attended hearings, investigated reports of child abuse and neglect, conducted interviews, acted as a liaison between families and resources, supported individuals through group sessions, advocated for victims, responded to emergency situations, provided referrals, facilitated delivery of services, and maintained case records
- Investigated reports of child abuse and neglect to determine if further actions are necessary
- Conducted home visits, interviews, and assessments in order to evaluate the safety of a child's environment
- Collaborated with other agencies such as law enforcement, mental health providers, schools, and social services
- Developed case plans in order to ensure that the best interests of the child were met
- Maintained detailed records on all cases including reports and notes from interviews
- Provided crisis intervention services when needed
- Acted as a liaison between families and government or community resources
- Participated in court proceedings related to cases
Family Program Manager
Atlanta Mission, Woman's Services
Atlanta, GA
01.2019 - 01.2021
- Maintained comprehensive case records, monitored client progress, facilitated service delivery, provided appropriate referrals, and ensured smooth transitions to different providers.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Generated and delivered reports, program review presentations and other program status updates.
- Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
- Prioritized tasks and managed teams throughout multiple projects.
- Oversaw the resolution of issues and challenges impacting program delivery, facilitating problem-solving and decision-making processes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Advocated for the program, securing executive support and resources necessary for program success.
Co Manager
Walmart
Randallstown, MD
09.2015 - 09.2018
- Formulated policies and procedures, reconciled daily sales, supervised employees.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Oversaw daily operations, maintenance, and administration of various properties.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Proposed or approved modifications to project plans.
- Monitored staff performance and addressed issues.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
- Developed store policies to ensure compliance with company standards.
Child Counselor
Child Development Agency Jamaica
Jamaica
02.2013 - 02.2014
- Responded to crisis situations, conducted outreach, advocacy, and rehabilitative services, and provided regular case management and crisis intervention.
- Participated in clinical supervision meetings with colleagues to discuss cases, share best practices and receive guidance from supervisors.
- Monitored and cared for youth in carefully controlled environment to promote safety.
- Informed victims about legal processes and timelines.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Developed treatment plans tailored to each child's individual needs.
- Developed case records, reports and other required documents to maintain youth's permanent record.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Supported individuals by facilitating weekly group sessions.
Case Manager
JFLAG Jamaica
Jamaica
01.2011 - 02.2013
- Advocated for victims, handled various tasks including filing police reports, assessed needs, maintained positive and respectful environment, identified community resources, supervised recreational activities, facilitated workshops, produced reports, interviewed clients, referred family members, coordinated support services, assisted with eligibility for benefits, and provided case management services.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Maintained confidentiality and adhered to professional ethics and standards.
- Attended court hearings as a representative of the organization when needed.
- Transitioned clients to different providers based on progress or needs.
- Supported family members by providing information on local support groups.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
Education
Master of Arts - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA03.2026
Bachelor of Arts - Human Services W/conc in Child And Family Services
Southern New Hampshire University
Manchester, NE11.2023
Counseling Skills Certification - Counseling
Citadel International Institute
11.2018
Child Psychology Certification - Child Psychology
Penn Foster College
01.2014
Skills
- Motivational interviewing
- Client assessment
- Analytical thinking
- Heartsaver first aid CPR AED
- Group facilitation
- Service referral coordination
- Multicultural competence
- Empathy development
- Substance abuse
- Documentation proficiency
- Behavioral assessment
- Family advocacy
- Service planning
- Knowledgeable in laws related to welfare, and crisis intervention
- Homeless intervention planning
- Interdisciplinary collaboration
- Intervention Plans
- Community Outreach
- Court-Mandated Reporter Case Planning
- Crisis Intervention
- Conflict resolution
- Case Management
- Tracking Service Referrals
- Data Entry and Analysis
- Calm Under Pressure
- Treatment Planning
- Problem-Solving
- MS Office
- Discharge Planning
- Referral coordination
- Needs Assessment
- Case Needs Assessment
- Teamwork and cooperation
- Mental Health Support
- Family Reunification
- Multidisciplinary collaboration
- Documentation and reporting
- Crisis response
- Interviewing Techniques
- Behavioral Support
- Individualized planning
Accomplishments
- Assistant Director of the Social Work Student Association
- National Leadership Society Member
- Public Relations Officer for the Sligoville Heritage Foundation
- Regional Champion for the Children's Miracle Network
- Market Champion for the Fight Fot Hunger Program
Certification
- CADC eligible
- Substance Use Disorder Treatment
- Child Abuse & Neglect Mandated Professional
- Cognitive Behavioral Therapy
- Administravtive Medical Assistant
Affiliations
- Youth Director
- Womens Ministry Leader
References
References available upon request.
Timeline
Family Advocate
Mothers Advocacy Project
03.2022 - 11.2024
Child Protective Investigator
Georgia Department of Human Services
02.2021 - 02.2022
Family Program Manager
Atlanta Mission, Woman's Services
01.2019 - 01.2021
Co Manager
Walmart
09.2015 - 09.2018
Child Counselor
Child Development Agency Jamaica
02.2013 - 02.2014
Case Manager
JFLAG Jamaica
01.2011 - 02.2013
Master of Arts - Clinical Mental Health Counseling
Liberty University
Bachelor of Arts - Human Services W/conc in Child And Family Services
Southern New Hampshire University
Counseling Skills Certification - Counseling
Citadel International Institute
Child Psychology Certification - Child Psychology
Penn Foster College
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