Priscilla Harris
NY
Summary
Dynamic retail leader with over 15 years of experience managing high-volume, multi-unit operations, overseeing multiple locations with a combined annual volume exceeding $20M. Expertise in driving sales growth and operational efficiency through effective leadership of store managers, assistant managers, and large associate teams. Proven track record in enhancing payroll efficiency, controlling shrink, executing merchandising strategies, and fostering customer loyalty across off-price, fashion, and specialty retail sectors. Committed to delivering exceptional results while cultivating a positive team environment that prioritizes employee engagement and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
Burlington Coat Factory Department Store
05.2025 - Current
- Support daily operations of a $24M high-volume off-price location
- Lead sales floor, front-end, and stockroom execution to ensure operational consistency
- Partner with Store Manager on labor planning, payroll alignment, and scheduling efficiency
- Coach associates on productivity, customer engagement, and shrink awareness
- Support loss prevention, cash handling, audits, and compliance standards
Store Manager
H&M Hennes & Mauritz
08.2024 - 05.2025
- Led full operations of an $8M store with 30+ associates.
- Reduced turnover to under 1% through strong hiring, onboarding, and leadership development.
- Increased customer loyalty from 39% to 80%, ranking #1 in the district.
- Drove strong merchandising flow from stockroom to sales floor.
- Ensured compliance with payroll, safety, and loss prevention standards.
Store Operations Manager
Event network
02.2023 - 06.2024
- Managed two locations: a $20M flagship gift shop, and a $1M specialty gift shop.
- Ranked #1 company-wide in upselling, generating over $50,000 in incremental revenue.
- Led 60+ associates and 5 assistant directors.
- Reduced turnover to under 2% through structured coaching and accountability.
- Oversaw scheduling, payroll, inventory flow, merchandising, and guest experience.
Department Manager
Hennes & Mauritz
03.2022 - 02.2023
- Maximized sales and customer loyalty with $ 5M annual sales.
- Oversaw staff training, recruitment, and performance management.
- Led store merchandising and marketing presentations to company standards.
- Managed inventory control.
Store Manager
H&M Hennes & Mauritz
11.2016 - 01.2022
- Led team of 30+ Associates, 2 Department Managers, and 2 Supervisors in a €6M store.
- Ensured adherence to H&M standards, store operations, and industry best practices.
- Managed day-to-day operations, staffing, scheduling, and inventory control.
- Maximized sales and customer loyalty with €6M annual sales.
- Oversaw staff training, recruitment, performance management, and inventory control.
Department Manager
H&M Hennes & Mauritz
08.2008 - 10.2016
- Analyzed Sales & Profit KPIs with Visual Merchandisers, optimizing selling potential.
- Collaborated with store management to align department hours plan with sales budget.
- Managed department scheduling, prioritized actions, and maintained H&M standards.
- Ensured store operations, best practices, and customer service excellence.
- Handled health, safety, legal, and security matters following H&M standards and laws.
Sales Associate
Lacoste
06.2003 - 07.2008
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Bachelor of Arts B.A - Economics/ Social Work
INTERNATIONAL UNIVERSITY Online
Germany/Berlin01-2024
Apprenticeship Certified Commercial Assistant
Chamber of Commerce And Industry
Germany/BerlinApprenticeship Retail Saleswomen
Chamber of Commerce And Industry
Germany/ BerlinApprenticeship On Trainer Aptitude
Chamber of Commerce And Industry
Germany/BerlinAssociate Degree Office Management/ Languages -
Apprenticeship
Best-Sabel- BildungszentrumSkills
- Store Operations
- Sales & KPI Performance
- Payroll & Scheduling
- Hiring, Training & Retention
- Merchandising Flow
- Inventory Control
- Loss Prevention
- Compliance
- Customer Experience
- Team Leadership
- Store operations
- Time management
- POS systems
- Employee scheduling
- Pricing and markdowns
- Stock rotations
- Training and mentoring
- Cash management
- Store merchandising
- Team motivation
- Leadership development
Languages
German
Native or Bilingual
Timeline
Assistant Store Manager
Burlington Coat Factory Department Store
05.2025 - Current
Store Manager
H&M Hennes & Mauritz
08.2024 - 05.2025
Store Operations Manager
Event network
02.2023 - 06.2024
Department Manager
Hennes & Mauritz
03.2022 - 02.2023
Store Manager
H&M Hennes & Mauritz
11.2016 - 01.2022
Department Manager
H&M Hennes & Mauritz
08.2008 - 10.2016
Sales Associate
Lacoste
06.2003 - 07.2008
Apprenticeship Certified Commercial Assistant
Chamber of Commerce And Industry
Apprenticeship Retail Saleswomen
Chamber of Commerce And Industry
Apprenticeship On Trainer Aptitude
Chamber of Commerce And Industry
Associate Degree Office Management/ Languages -
Apprenticeship
Bachelor of Arts B.A - Economics/ Social Work
INTERNATIONAL UNIVERSITY Online