Priscilla Hatfield
Fuel Center Lead
Sandusky,OH
Summary
Proven leader with extensive experience at Kroger Marketplace, adept in optimizing store operations and fuel pricing strategies to enhance profitability. Skilled in team leadership and effective communication, consistently improving customer retention by 30%. Excels in safety procedures and employee training, demonstrating adaptability and a results-driven approach to exceed employer expectations.
Overview
15
15
years of professional experience
Work History
Fuel Station Manager
Kroger Marketplace
08.2023 - Current
- Oversaw facility maintenance, ensuring equipment was in good working order and minimizing downtime due to repairs or malfunctions.
- Managed daily operations for efficient fuel dispensing and inventory control, ensuring optimal performance.
- Implemented safety protocols to minimize risk of accidents and maintain a secure work environment.
- Enhanced employee training programs to improve service quality, resulting in higher customer retention rates.
- Updated pricing structures in response to fluctuating market conditions, optimizing profitability while maintaining competitiveness within the industry.
- Coordinated staffing schedules to ensure adequate coverage during peak hours without sacrificing cost-efficiency measures like overtime reduction efforts.
- Analyzed sales data to identify trends and adjust inventory levels accordingly, minimizing waste from expired products or overstocking issues.
- Developed and enforced policies to maintain a clean, safe, and welcoming environment for customers and employees alike.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Price Coordinator
Kroger Marketplace
07.2017 - 08.2023
- Kept abreast of industry trends, merchandise knowledge and competitive pricing to create effective pricing strategy.
- Improved data accuracy by regularly auditing the pricing database and rectifying any errors found.
- Supported marketing initiatives by providing timely information on promotional prices and offers for various products.
- Delivered exemplary service and presented professional attitude when interacting with customers and co-workers.
Apparel Associate
Kroger Marketplace
07.2016 - 07.2017
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
- Boosted sales by creating visually appealing merchandise displays and maintaining a clean, organized store environment.
- Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
- Improved overall presentation of merchandise by regularly rotating stock items based on seasonal demands or promotional events.
- Selected, recommended and located merchandise based on customer needs and desires.
- Ensured accurate inventory management through regular cycle counts and thorough inspections of incoming shipments.
- Assisted in the training and onboarding of new associates by sharing best practices and offering guidance when needed.
- Performed opening duties such as recovering the department and retrieve go backs
Pharmacy Technician Trainee
Kroger Marketplace
04.2016 - 07.2016
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Counted, measured and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Assisted with filling of over prescriptions daily.
Sales Associate
Kohls Department Store
01.2010 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Associate of Computer Science And Marketing - Computer Programming
Terra State Community College
Fremont, OH06.1984
Skills
- Safety Procedures
- Employee Training
- Environmental awareness
- Maintenance Coordination
- Merchandising Strategies
- Fuel Pricing Strategies
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Store operations
Intermediate Genealogist
I have been tracing my extensive family tree since 1974. I have 10,287 individuals and still growing.
Accomplishments
- Supervised team of 6 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Work-life balanceHealthcare benefitsLanguages
English
Advanced (C1)
Interests
Faith
Grand Children
Family
Timeline
Fuel Station Manager
Kroger Marketplace
08.2023 - Current
Price Coordinator
Kroger Marketplace
07.2017 - 08.2023
Apparel Associate
Kroger Marketplace
07.2016 - 07.2017
Pharmacy Technician Trainee
Kroger Marketplace
04.2016 - 07.2016
Sales Associate
Kohls Department Store
01.2010 - 07.2016
Associate of Computer Science And Marketing - Computer Programming
Terra State Community College
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