Priscilla Henderson
Gulf Shores,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Augusta Sportswear Brands
11.2017 - Current
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
Sales Associate
Cricket Wireless
05.2015 - 11.2017
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Grovetown High School
Grovetown, GA05.2015
Skills
- Fluent in English and Spanish
- Account Management
- Strong Analytical and Problem-Solving Skills
- Customer Service
- Service-Orientation
- Retail Sales Customer Service
- Customer Relations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Augusta Sportswear Brands
11.2017 - Current
Sales Associate
Cricket Wireless
05.2015 - 11.2017
Grovetown High School
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