Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Education and Training
Certification
Languages
Timeline
Generic

Priscilla Hernandez

Grandview,wa

Summary

Dynamic and detail-oriented professional with extensive experience at Astria Health, excelling in patient registration and insurance verification. Proven ability to enhance office productivity through effective records management and HIPAA compliance. Skilled in revenue cycle management and adept at fostering positive patient interactions, ensuring a seamless healthcare experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Oncology Admitting Representative

Astria Health
Sunnyside, WA
02.2023 - Current
  • Coordinated patient paperwork and charts.
  • Checked patient information and insurance coverage.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Completed registrations for laboratory work, surgical procedures and radiology.
  • Determined charges and collected co-pays.
  • Verified schedules and arrival times.

Patient Services Specialist

Kadlec Family Medicine Residency Clinic
Richland, WA
08.2021 - 02.2023
  • Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
  • Answered telephone calls to schedule appointments and answer patient questions.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Verified demographics and insurance information to register patients in computer system.
  • Applied HIPAA privacy and security regulations while handling patient information.

Assistant Manager

Planet Fitness Gym
Sunnyside, WA
04.2019 - 07.2022
  • Completed inventory audits to identify losses and project demand.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Front Desk Agent

Best Western Plus Hotel
Prosser, WA
08.2016 - 10.2018
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.

Education

Some College (No Degree) - Medical Billing And Coding

Yakima Valley Community College
Yakima, WA

Skills

  • HIPAA Compliance
  • Patient Registration
  • Insurance Verification
  • Scheduling appointments
  • Data Verification
  • Collecting co-pays
  • Records Management
  • Telephone Etiquette
  • AHIMA VLab Virtual practice environment for health information education
  • 3M encoder- Encounter-based professional coding solution
  • Revenue Cycle Mgmt-the process of tracking, collecting, and managing revenue (including clinical chart abstract and infusion&injections)
  • Facility (UB-40) & Profee Coding (CMS-1500)
  • Medical Billing and Coding Certification

Accomplishments

  • Yakima Valley Community College -Presidents List-Received:05/09/2023

Languages

3,3

Education and Training

other

Certification

  • Medical Coding and Billing Certification 2024

Languages

English
Professional
Spanish
Professional

Timeline

Oncology Admitting Representative

Astria Health
02.2023 - Current

Patient Services Specialist

Kadlec Family Medicine Residency Clinic
08.2021 - 02.2023

Assistant Manager

Planet Fitness Gym
04.2019 - 07.2022

Front Desk Agent

Best Western Plus Hotel
08.2016 - 10.2018

Some College (No Degree) - Medical Billing And Coding

Yakima Valley Community College

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