Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Priscilla Hernandez-Garcia

Kansas City,MO

Summary

Reliable front of house manager brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks.

Overview

26
26
years of professional experience
1
1
Certification

Work History

FOH Team Member

Lilys Cantina
03.2022 - Current
  • Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
  • Contributed to a positive team environment by assisting coworkers with tasks when needed.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.

FOH Manager

Chickie's And Pete's
09.2023 - 02.2024
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Maximized table turnover rate through effective floor plans and strategic server assignments.
  • Streamlined reservation processes for enhanced guest experiences and increased bookings.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
  • Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
  • Promoted upselling strategies among servers, leading to higher average check values per transaction.
  • Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.
  • Resolved guests complaints while maintaining positive customer environment.

FOH Manager

Mannys Restaurant
08.1998 - 08.2023
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Maximized table turnover rate through effective floor plans and strategic server assignments.
  • Streamlined reservation processes for enhanced guest experiences and increased bookings.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
  • Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
  • Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
  • Promoted upselling strategies among servers, leading to higher average check values per transaction.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.
  • Resolved guests complaints while maintaining positive customer environment.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Collaborated with chefs to create seasonal menus and promotional offers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Sales Associate

Rally House
11.2022 - 04.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

High School Diploma -

Bishop Miege High School
Roeland Park ,kansas

Associate of Applied Science - Paralegal

Metropolitan Community College - Kansas City
Kansas City, MO

Skills

  • Phone Etiquette
  • Order Taking
  • Salesmanship
  • Reservation Management
  • Cleanliness
  • Money Handling
  • Professional Appearance
  • Payment Processing
  • Team Collaboration
  • Allergy awareness
  • Guest Relations
  • Stock management
  • Seating arrangements
  • Complaint Handling
  • Staff Coordination
  • Training and mentoring
  • Greeting guests
  • Guest Relations Management
  • Food inspection
  • Adaptability and Flexibility

Certification

Paralegal

Timeline

FOH Manager

Chickie's And Pete's
09.2023 - 02.2024

Sales Associate

Rally House
11.2022 - 04.2023

FOH Team Member

Lilys Cantina
03.2022 - Current

FOH Manager

Mannys Restaurant
08.1998 - 08.2023

High School Diploma -

Bishop Miege High School

Associate of Applied Science - Paralegal

Metropolitan Community College - Kansas City

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Priscilla Hernandez-Garcia