Priscilla Holguin
Albuquerque
Summary
Dynamic and detail-oriented Bookkeeper at BCD Studio Concierge with expertise in financial reporting and invoice processing. Proven ability to resolve complex issues and enhance team collaboration. Skilled in QuickBooks and adept at maintaining compliance, ensuring accuracy in all financial transactions while fostering strong customer relations.
Overview
12
12
years of professional experience
Work History
Bookkeeper / Accounts Payable Specialist
BCD Studio Concierge
08.2015 - Current
- Process daily bank deposits and oversee routine banking tasks.
- Administer Accounts Payable by handling invoices, verifying payment requests, and issuing checks or ACH payments for accuracy and timeliness.
- Manage Accounts Receivable by creating invoices, monitoring payments, and addressing outstanding balances.
- Record and reconcile daily transactions in QuickBooks.
- Maintain and reconcile credit card transactions both weekly and monthly.
- Reconcile monthly bank statements.
- Prepare and process commission and production invoices as a liaison between production teams and hotels.
- Accurately enter financial data into accounting systems and spreadsheets.
- Assist with month-end and year-end closings, as well as financial reporting.
- Review financial statements and generate reports for management.
- Organize and maintain records for audits and inquiries.
- Respond to phone calls and emails, supporting vendors, staff, and management.
- Supervise staff, monitor workflow, and provide training as needed.
Tax Examiner
Taxation & Revenue Department
09.2023 - 04.2025
- Investigated and resolved tax processing issues, requesting and reviewing supporting documentation to ensure accuracy and compliance with tax laws.
- Addressed taxpayer inquiries, explained return-related issues, and guided them in interpreting tax statutes and instructions.
- Processed both short-term and long-term payment agreements in line with state compliance standards.
- Maintained accurate, detailed case notes in GenTax of actions taken.
- Managed inbound and outbound taxpayer calls using Five9, verifying compliance status and resolving concerns efficiently.
- Defused and de-escalated difficult callers while upholding tax policies and procedures, escalating when necessary.
- Educated taxpayers on their rights and obligations, ensuring understanding of state tax regulations and promoting voluntary compliance.
Specimen Collector
Mobile Medical Corp
09.2020 - 07.2022
- Collected specimens and maintained inventory.
- Assisted with supply orders.
- Welcomed clients respectfully and guided them through the drug testing process.
- Completed required paperwork and logs for substance use tests.
- Communicated test results and provided instructions for next steps.
- Sent emails to employers regarding positive or negative test results.
- Shipped samples via FedEx.
- Trained new employees.
- Maintained a clean and organized workspace and filed paperwork.
Nursing Assistant
Rio de las Estancias
06.2018 - 09.2020
- Provided patient care, including changing bed linens and assisting with personal needs.
- Supported Activities of Daily Living (ADL) by serving meals, helping with ambulation, and other tasks.
- Followed care policies and nursing instructions for procedures.
Title Clerk
Alamo Vehicle Division
11.2013 - 08.2015
- Processed incoming titles and documents such as odometer discrepancies and Power of Attorney.
- Answered customer inquiries in person, by email, fax, and phone professionally.
- Maintained composure during difficult interactions.
- Protected confidentiality of sensitive information.
- Extensive use of Microsoft Office and QuickBooks.
- Performed additional duties as needed to ensure high service levels.
Education
Associate of Applied Science - Accounting
Central New Mexico Community College
Albuquerque, NM11-2026
Certified Patient Technician -
Central New Mexico Community College
Albuquerque, NM01.2017
High School Diploma - Bilingual and Technology seal
Albuquerque High School
Albuquerque, NM01.2016
Certified Nursing Assistant - Nurse
Central New Mexico Community College
Albuquerque, NM01.2015
Certified Pharmacy Technician -
Central New Mexico Community College
Albuquerque, NM01.2014
Skills
- Attention to detail
- Financial reporting
- Problem resolution
- Team collaboration
- Invoice processing
- Bank statement reconciliation
- Quickbooks
- Gentax
- Five9
- Proficient in adobe software
- Accounting and bookkeeping
- Microsoft Office proficiency
- Data entry and analysis
- Customer relations and service
- Leadership and teamwork
- Problem solving and resolution
- Time management skills
- Patient care and safety
- HIPAA compliance and record privacy
- Active listening and communication
- Creativity and adaptability
References
References available upon request.
Timeline
Tax Examiner
Taxation & Revenue Department
09.2023 - 04.2025
Specimen Collector
Mobile Medical Corp
09.2020 - 07.2022
Nursing Assistant
Rio de las Estancias
06.2018 - 09.2020
Bookkeeper / Accounts Payable Specialist
BCD Studio Concierge
08.2015 - Current
Title Clerk
Alamo Vehicle Division
11.2013 - 08.2015
Associate of Applied Science - Accounting
Central New Mexico Community College
Certified Patient Technician -
Central New Mexico Community College
High School Diploma - Bilingual and Technology seal
Albuquerque High School
Certified Nursing Assistant - Nurse
Central New Mexico Community College
Certified Pharmacy Technician -
Central New Mexico Community College
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