Priscilla Hook
Albuquerque,NM
Summary
I have moved up with Dillard's through my work ethic. All of my promotions have been appointed to me, due to upper management seeing my work.
Sales increase in most of my years in management.
Increase in gross margin every year of management.
Met my schedule plan hours for most years of management.
Reduced turnover in the departments I was in charge of.
Overview
10
10
years of professional experience
Work History
Area Sales Manager
Dillard’s
10.2016 - Current
- As a Dillard’s manager, I have been in charge of a team 0f 5-12 people
- I am in charge of ensuring my team is making their personal quota
- As well as ensuring that my department is meeting its sales quota for the day, the week, the month and the year
- Each workcenter has multiple departments
- I break it down by department to see what in my area is successful and what needs more work in regards to sales and gross margin.
- One of my duties is to personally train my associates to use the tools given to them to ensure their success as an individual and ensure our success as a team
- One on one training as well as group training with a positive and motivational outlook.
- Another requirement as a Sales manager is to interact with individuals outside of the store setting and determine if they are suitable for a career at Dillard’s
- What we like to call recruiting.
- Look up purchases and shipments to plan for a floor layout by season and execute per district/company wide guidelines.
- Take calls throughout the day when an associate from any department has an issue with a customer.
- Basic duties: Markdowns Enter damages and theft dollars to be deducted Schedules Inventory
Store Administrative Assistant
Dillard’s
06.2014 - 09.2016
- -As the Dillard’s Store Administrative Assistant, file keeping for 100 plus associates both personnel files and medical files. -Work with district administrative assistant -Scheduled interviews for management. -Take notes during management meetings. -Keep track of online training needed to be completed by associates and management. -Schedule and ensure execution of onboarding training for new hires
- 3 week process. -Keep track of attendance infractions and time clock errors -Coordinate Store wide meetings and parties -Create customer service and camera operator schedules on a month to month basis. -Enter supply orders and keep track of what supplies have arrived or not. -Communicate with the district administrative assistant to coordinate travel times for associates. -Keep track of p-card card receipts for store manager, Ops manager, and Dock manager. -Ensure the Human resources board for associates and management is up to date
- With work rules, state laws, and federal laws. -Keep track of both associate and customer accident reports and ensure all documentation is filed and sent to risk management in Little Rock, Arkansas.
Education
BA Multidisciplinary Studies - Multidisciplinary Studies
University of Texa at El Paso
El Paso, TX12.2008
Associate's of Arts Degree - Liberal Arts
EL Paso Community College
El Paso, TX06.2006
Skills
- Google Sheets
- Google Docs
- Excel
- PowerPoint
- Scheduling
- Osha accident reporting
- Educating and training
- Recruiting
- Event planning and executing
Projects
Dress For Success Las Cruces, NM, Worked with The ACE Program in the Las Cruces Public Schools and Nusenda Credit Union to Dress local students for school and Job interviews. I organized dates and times for female and male students to come into the store and shop with one of our sales associates to pick out and try on professional clothing. Also, coordinate with the director of the ACE program to establish a wardrobe closet for individual schools for their students to borrow when needed. Budget for the students was provided by Nusenda. Bridal Expo, While working as a manager of the home dept in El Paso, TX we were required to attend 2 Bridal expos a year. I coordinated with the visual manager, the Manager from the other location and my Bridal expert to take and set up a pop up shop in the convention center. We created goodie bags for new sign ups and had samples of some of our snacks that were sold in the home department. The goal was to get couples registered to increase sales in the Bridal department and home store. Pacesetter Dinner, As the Administrative Assistant I was given the opportunity to coordinate and plan the pacesetter Dinner. A Pacesetter for Dillards is a sales associate who makes $300,000 or more in sales per year. We had dinner for appreciation and recognition. I coordinated with the Sunland Park Racetrack and Casino to schedule and reserve a room for the Event. Along with the menu for the dinner. I also Coordinated with the sales managers to create baskets and goodie bags for the event. I Created a team of 3 to assist me with decor and activities. Budget was given by the District and I was given a budget to abide by.
Languages
Spanish
Professional Working
Timeline
Area Sales Manager
Dillard’s
10.2016 - Current
Store Administrative Assistant
Dillard’s
06.2014 - 09.2016
BA Multidisciplinary Studies - Multidisciplinary Studies
University of Texa at El Paso
Associate's of Arts Degree - Liberal Arts
EL Paso Community College
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