Priscilla Horner
Suffolk,VA
Summary
Proactive and detail-oriented Office Manager and Administrative Professional with over 14 years of experience in the Property Management industry. Proven track record of optimizing productivity, efficiency, and service quality across diverse departments. Highly dependable and ethical support specialist and leader, known for blending advanced organizational, technical, and business acumen. Skilled in collaborating with cross-functional teams to ensure seamless operations and service excellence.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Business Office Manager
Doud Realty Services, Inc
01.2013 - Current
- Ensured compliance with company policies and real estate regulations through regular training and process updates.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings while maintaining high-quality services for our customers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Supervises property management staff, leasing agents and virtual assistance. Foster a positive work environment, addressing employee concerns, creating a culture of mutual respect.
- Implemented new software for financial and property management significantly reducing errors in budget reports and expense tracking.
- Oversaw daily operations, identifying bottlenecks and implementing solutions to enhance workflow and productivity to include digitizing essential records..
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues in a timely manner.
- Updated reports, managed accounts and generated reports for Doud Realty Services.
- Administered lease agreements for new tenants and renewals for existing tenants to include managing terms and conditions.
Interior Communications Electrician
Unites States Military
12.1992 - 12.2012
- Lead and scheduled team of electricians to install and maintain telecom and surveillance cameras in various space for Air Department onboard the U.S.S. Dwight D. Eisenhower (CVN-69).
- Played a crucial role in the successful completion of numerous missions by consistently delivering exceptional electrical expertise and reliable communication support.
- Reduced downtime by conducting routine maintenance checks and implementing preventive measures for communication systems.
- Maintained alarm, intercom and indicator systems for various ship during my tenure .
- Safeguarded sensitive information through strict adherence to security protocols while working with classified materials and equipment.
- Facilitated communication between two or more parties using switchboards and other telephone systems.
- Completed inspections, followed maintenance schedules and completed repairs.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Ensured mission readiness by maintaining vital ship-to-shore communications during deployments and exercises.
- Optimized navigation capabilities through accurate installation and calibration of gyrocompass systems on naval vessels.
Education
BBA - Management
Strayer University
Washington, DC09-2023
Skills
- Leadership
- Professional and courteous
- Customer relationship management
- Organizational skills
- Staff training and team development
- Vendor relationship building
- Account Management
- Effective problem solver
- Bank reconciliation
- Accounts receivable management
- Accounts payable management
- Bookkeeping expertise
Techincal Competencies
Mac iOS, Microsoft Windows, Google Sheets, Google Docs, QuickBooks, Appfolio Property Management Software,
Languages
Spanish
Native or Bilingual
Certification
- Licensed Real Estate Agent - 2016-Current
- Certified Residential Management Bookkeeper,National Association of Residential Property Managers (NARPM) - 2017
- Certified Residential Management Professional, NARPM-2019
- Certified Notary Public
Timeline
Business Office Manager
Doud Realty Services, Inc
01.2013 - Current
Interior Communications Electrician
Unites States Military
12.1992 - 12.2012
BBA - Management
Strayer University
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