Priscilla Hughes
Fair Haven,VT
Summary
Accomplished Training & Education Specialist at Rutland Regional Medical Center. In my current position I am the HealthStream Administrator, as well as General Orientation lead, and Project SEARCH liaison.
Other Professional Development:
- Completed Leading From Within Certificate program.
- Completed Customer Service for Allied Health Certification program at the Community College of Vermont.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Training & Education Specialist
Rutland Regional Medical Center
2018.06 - Current
- Primary HealthStream contact for RRMC.
- Responsible for HealthStream administration for 1600 employees, 300 volunteers, students, interns, locums, traveling nurses, and physicians.
- Create HealthStream courses and checklists for specific competency designed to capture attendance, grading, validation and update staff transcript.
- Create and download class rosters in HealthStream as needed.
- Design and implement annual Rapid Regulatory courses and tests for both Clinical and non-clinical into HealthStream using Articulate to design modules.
- Create and assign 30 day, 90 day and annual assessments using HealthStream. Monitors compliance of leaders using HealthStream reporting.
- Create and maintain appropriate student groups.
- Solid foundation of knowledge in managing HealthStream and troubleshooting issues.
- 10 Years experience working as the LMS Administrator and maintaining the LMS platform.
- Work with SMEs to develop content with analytical recommendations for the best end-user experience and outcome, ensuring a seamless user experience.
- Ability to problem-solve and troubleshoot issues in a timely manner.
- Train leaders and staff on basic HealthStream functions (how to run reports, how to use the dashboard, how to find training in the catalog, how to read employee transcripts, adding documents, completing assessments on employees, etc.)
- Retrieve student transcripts as needed for audits.
- Professional working relationship with HealthStream corporate support.
- Onboarding, General Orientation (online and in person), Service Excellence trainer.
- Strong knowledge of SCORM files .
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Strong attention to detail and data accuracy.
- Able to be flexible and prioritize multiple tasks and deadlines.
- Excellent oral and written communication skills with all levels of staff, leaders, vendors, volunteers, students, etc.
- Overall maintenance of HealthStream including retiring courses, and periodic review of current assignments to ensure they are still needed, accurate, and valuable.
- Assign and maintain RQI assignments (BLS, ALS, PALS) and running reports to ensure compliance of certifications.
- Manage NRP assignments and certifications through RQI/AAP platform.
- Set and maintain security roles and access levels.
- Manage all administrators and individual users of HealthStream and purge old users to keep organizational compliance and track licensing/seating capacity. Ensures duplicate accounts are merged and resolved (often a result of name change, past student intern, volunteer, etc.)
- Gather and analyze user demographics by using HealthStreams demographic reporting tool.
- Generate, analyze, and prepare LMS reports based on requests for organizational needs.
- Research opportunities to improve efficiency by maximizing LMS usage most effectively.
- Knowledge of the latest trends and best practices in LMS administration and e-learning development.
Training & Education Coordinator
Rutland Regional Medical Center
2014.06 - 2018.06
- HealthStream Administrator for RRMC.
- Training & Education Department main contact.
- Order office supplies, training manuals for select courses, Sim Center supplies.
- CPI Program coordinator.
- Schedule and present General Orientation for new hires bi-weekly.
- Schedule Dysrhythmia, Dementia Capable Care, Project SEARCH classroom space, and other education learning events as needed.
- Create HealthStream courses and checklists.
- Run HealthStream course and assignment completion reports.
- Work directly with internal customers to design online learning modules via HealthStream.
- Prepare training materials, set up rooms, manage the sign-in process as needed for various training and education events.
- Create and distribute program evaluations using Survey Monkey.
- RRMC Project SEARCH liaison.
- Senior Ambassador and program presenter for RRMC.
- Performance Assessment assignments via HealthStream.
- Student internship coordinator.
- Leadership Development Institute planner including logistics and materials.
Executive Assistant to VP Org Development & QI
Rutland Regional Medical Center
2010.10 - 2014.06
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments, and coordinated travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Assisted with partnership with Studer (Huron).
- Event planning.
- Fielding, assisting and sometimes resolving patient-related complaints both in person and over the phone for Patient Relations Manager.
- Assist and support Service Excellence programs.
- Support and execution of the Planning System functions and materials .
- Press Gainy data retrieval, running reports as needed.
- Customer Focus Groups (affinitization, mailings, follow-up calls, ordering gifts and food, selecting a location, and assisting with set up.
Executive Assistant to Chairman & CEO
Casella Waste Systems, Inc.
1998.10 - 2010.10
Executive Assistant to Regional VP
Price Chopper Supermarkets/Golub Corporation
1989.05 - 1998.10
Education
Associate of Arts -
Community College of Vermont
Rutland, VT06.2022
Prior Learning Assessment (PLA)
Vermont State Colleges System
Montpelier, VT04.2020
Skills
- Excellent attention to detail
- Superior customer service skills
- Excellent written and verbal communication skills
- Online and in-person trainer and presenter
- Ability to work independently or as a team
- Reliable, dependable, trustworthy
- Confidential
- Analytical
- Detail oriented
- Scheduling, planning, presenting
Certification
ATD Master Trainer Certification
Timeline
Training & Education Specialist
Rutland Regional Medical Center
2018.06 - Current
Training & Education Coordinator
Rutland Regional Medical Center
2014.06 - 2018.06
Executive Assistant to VP Org Development & QI
Rutland Regional Medical Center
2010.10 - 2014.06
Executive Assistant to Chairman & CEO
Casella Waste Systems, Inc.
1998.10 - 2010.10
Executive Assistant to Regional VP
Price Chopper Supermarkets/Golub Corporation
1989.05 - 1998.10
Associate of Arts -
Community College of Vermont
Prior Learning Assessment (PLA)
Vermont State Colleges System
ATD Master Trainer Certification
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