Priscilla Jamison
Fort Smith,AR
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Record Specialist position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
BDC Service Representative
Rhodes Chevrolet
10.2020 - 11.2021
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Streamlined appointment scheduling for improved time management and increased service appointments.
- Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
- Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
Customer Service Representative
Fort Smith Restaurant Supply
10.2017 - 01.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
CNA
Hopes Creek Care Center
12.2011 - 07.2012
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Production Worker/Leader
Armedica Manufacturing
10.2010 - 06.2011
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
CNA
St Edwards Hospital
07.2006 - 04.2010
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
Associate of Applied Science - Medical Coding And Biling
Charter College
Anchorage, AK06.2025
CNA Certificate - CNA
Petra Allied Health
Fort Smith, AR06.2006
Skills
- Interpersonal skills
- Problem-solving abilities
- Telephone etiquette
- HIPAA Expert
- Office Administration
- Transcription
- Report Writing
- Account Management
- Client Interactions
- Payment Collection
- Database Management
- Medical Terminology
- Customer Service
- Written and Verbal Communication
- HIPAA Regulations
- Attention to Detail
Timeline
BDC Service Representative
Rhodes Chevrolet
10.2020 - 11.2021
Customer Service Representative
Fort Smith Restaurant Supply
10.2017 - 01.2018
CNA
Hopes Creek Care Center
12.2011 - 07.2012
Production Worker/Leader
Armedica Manufacturing
10.2010 - 06.2011
CNA
St Edwards Hospital
07.2006 - 04.2010
Associate of Applied Science - Medical Coding And Biling
Charter College
CNA Certificate - CNA
Petra Allied Health
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