Priscilla Jevne
Minot,North Dakota
Summary
Dynamic professional with a proven track record at Menards, excelling in operational efficiency and customer relations. Skilled in staff training and development, I foster team motivation and drive sales strategies that enhance customer satisfaction. Adept at multitasking and problem-solving, I consistently achieve goals while maintaining high service standards.
Overview
2026
2026
years of professional experience
Work History
Building Materials 1st Assistant Manager
Menards
11.2017 - Current
- Established rapport with customers through personalized interactions that fostered loyalty while driving repeat business.
- Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
- Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
- Monitored financial performance indicators, adjusting strategies as necessary to meet company goals.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Associate
Brown and Saenger
2015 - 2017
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
New Business Coordinator
Cognizant, ING, Reliastar
08.1999 - 2014
- Assisted in the development and execution of training programs for new team members, promoting a consistent understanding of company goals and best practices.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and meeting deadlines consistently.
- Oversaw process improvement initiatives.
- Observed all laws, regulations and other applicable obligations.
- Represented company at conferences and seminars to boost outreach.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assembled Annuity Contracts
- Processed minimum required distributions, systematic withdrawals, 72(t)s, annuitizations.
- Process death claims.
Education
Bachelor of Arts - Business Administration
MidAmerica Nazarene University
Olathe, KS07-1997
High School Diploma -
Glenburn Public School
Glenburn, ND05-1992
Skills
- Operational efficiency
- Staff training and development
- Goal setting and achievement
- Sales strategies
- Decision-making capacity
- Customer service
- Problem-solving
- Multitasking and organization
- Time management
- Team collaboration
- Team leadership
- Team motivation
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer relations
- Employee supervision
- Team building
- Goal setting
- Task delegation
- Product and service sales
- Employee performance evaluations
- Retail operations
- Staff development
- Retail operations management
Affiliations
North Dakota State Society Daughters of the American Revolution
State Regent 2025 to 2028
Plum Valley Chapter National Society Daughters of the American Revolution
Chapter Regent 2016 - 2019
North Dakota State Society Daughters of the American Revolution
State Secretary 2010 - 2013
Minishoshe-Mandan Chapter National Society Daughters of the American Revolution
Chapter Regent 2010 - 2014
Timeline
Building Materials 1st Assistant Manager
Menards
11.2017 - Current
New Business Coordinator
Cognizant, ING, Reliastar
08.1999 - 2014
Sales Associate
Brown and Saenger
2015 - 2017
Bachelor of Arts - Business Administration
MidAmerica Nazarene University
High School Diploma -
Glenburn Public School
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