Priscilla Jimenez

worked the front desk

answered phones inbound/outbound

faxed documents

used credit card machine/currency/checks

ordered supplies

handled PtO

10 key adding machine by touch

made reservation

translated english

grounds keeper

pool maintenance

cleaned 75 rooms/ deep cleaning and inspected

supervised 4 employees

reprimanded employees if needed

handled employees work schedule

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Worked with front desk to respond promptly to all guest requests.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
• Completed schedules, shift reports, and other business documentation.
• Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Entered data into system and updated customer contacts with information to keep records current.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
• Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
• Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
• Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
• Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.