Priscilla Jorge
Anaheim,CA
Summary
Dedicated professional providing comprehensive care to clients and patients through the development, monitoring, and evaluation of each scenario. Skilled in managing teams to ensure customer satisfaction. Bilingual and biliterate, adept at assisting diverse clients and patients.
Overview
10
10
years of professional experience
Work History
Appointment Clerk
Kaiser Permanente
03.2024 - Current
- Demonstrated ability to effectively handle numerous inbound calls in a busy call center setting
- Assessed patient requirements and coordinated appointments with appropriate physician or department
- Demonstrated exceptional customer service skills to provide excellent service to members and fulfill patients' needs.
- Effectively communicated patient requests by composing messages for physicians and medical staff
- Directed patients to the corresponding department as required
Patient Care Coordinator Manager
Premium Health OC INC
06.2022 - 12.2023
- Oversee day-to-day office operations, including scheduling patients appointments, answer incoming calls, and provide follow up emails and phone calls to ensure patient satisfaction.
- Obtained insurance and patient details to schedule virtual telehealth visits with Providers.
- Managed the Patient Care team by overseeing the quality of calls per agent and conversion rates of scheduled appointments per coordinator.
- Developed and managed team schedules on a weekly basis while organizing monthly meetings as required
- Provide data for all 75+ locations on Excel Spreadsheets.
- Performed accurate payments and refunds for offered services
- Ensured timely and precise entry of patient information into EHR systems.
- Assisted HR department in completing time sheets and payroll bi-weekly
Bakery Cafe Associate Trainer
Panera Bread
01.2015 - 01.2020
- Provided training to new employees in various roles within the cafe including front register, kitchen preparation, and dining room attendant.
- Ensures register is organized and ready for use at start of each shift
- Evaluated performance of newly trained staff members.
Receptionist
State Farm Insurance
12.2016 - 12.2017
- Assisted in appointment scheduling and communication management.
- Provided assistance with insurance paperwork translation and effective resolution of customer concerns.
- Communicated with patients via email and phone to address customer inquiries.
Education
Some College (No Degree) - General Studies
Norco Community College
Some College (No Degree) - Cosmetology
Fullerton Community College
High School Diploma -
Eleanor Roosevelt HS
06-2016
Skills
- Scheduling and Calendar Management
- Strong Communication
- Leadership- Training and Coaching
- Patient Charting EMR Systems
- Data Entry/Excel Sheets
- Interpreting Spanish to English
- Professional phone etiquette
- Clerical duties
- Problem-Solving
- HR assisting
Timeline
Appointment Clerk
Kaiser Permanente
03.2024 - Current
Patient Care Coordinator Manager
Premium Health OC INC
06.2022 - 12.2023
Receptionist
State Farm Insurance
12.2016 - 12.2017
Bakery Cafe Associate Trainer
Panera Bread
01.2015 - 01.2020
Some College (No Degree) - Cosmetology
Fullerton Community College
High School Diploma -
Eleanor Roosevelt HS
Some College (No Degree) - General Studies
Norco Community College
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