Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Languages
Timeline
Generic

Priscilla Lamas

Anaheim,USA

Summary

Seasoned leader in retail management with a proven track record of supervising sales teams to exceed sales targets. Skilled in staff training, inventory management, and customer service excellence, ensuring smooth store operations and enhanced shopping experiences. Demonstrated ability to implement effective sales strategies and improve team performance through hands-on coaching and motivational leadership. Successfully boosted customer satisfaction rates through innovative service initiatives.

Overview

13
13
years of professional experience

Work History

Cashier, Supervisor, Operations Manager

CVS Pharmacy
Anaheim, CA
12.2016 - 10.2024
  • Managed scheduling, training and inventory control.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Responded to information requests from superiors, providing specific documentation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created detailed reports on the performance of individual departments within operations.
  • Collaborated with team leaders on quality audits.
  • Presented performance and productivity reports to supervisors.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Enforced federal, state, local and company rules for safety and operations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Stocked shelves with newly arrived products.
  • Assisted with store displays and window dressing as needed.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.

Softlines Sales Associate, Cashier, Store Operator, Ad Setup Team Member

Target
Santa Ana, USA
06.2014 - 07.2015
  • Received and processed cash and credit payments for in-store purchases
  • Listened to customer needs and preferences to provide accurate advice
  • Acted as opening and closing store operator which included ensuring a safe and presentable area for customers to shop, saying the closing page, in English and Spanish, to inform guests that the store was closing, as well as creating staff assignments with the LOD
  • Answered incoming telephone calls with professional and knowledgeable responses
  • Shared product knowledge with customers while making personal recommendations
  • Demonstrated that customers come first by serving them with a sense of urgency
  • Worked as a team member to provide the highest level of service to customers
  • Maintained friendly and professional customer reactions
  • Participated in unpaid volunteer work
  • Worked flexible schedule to accommodate changing customer levels

Overnight Stocker

Walmart
Anaheim, CA
01.2012 - 07.2013
  • Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
  • Restocked shelves according to plan-o-grams set up by management team.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Stocked shelves with merchandise to ensure availability of products for customers.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.

Education

High School Diploma -

Katella High School
Anaheim, CA, USA
01.2011

Skills

  • Inventory management
  • Sales expertise
  • Accurate money handling
  • Active listening
  • Verbal and written communication
  • Adaptive
  • Team-player mentality
  • Enthusiasm
  • Time management ability
  • Team supervision
  • Product knowledge
  • Problem solving
  • Conflict resolution
  • Visual merchandising
  • Training and onboarding
  • Time management
  • Cash drawer balancing
  • Merchandise displays
  • Adaptability
  • Relationship building
  • Effective communication
  • Bank deposits
  • Quick decision making
  • Returns processing
  • Refunds and exchanges
  • Fraud prevention awareness
  • Liquor regulations and compliance
  • Multitasking and organization
  • Merchandise restocking
  • POS systems use

Affiliations

  • Active in both choir and Junior Reserve Officer Training Corps (JROTC), each for years, on and off campus.
  • Participated in school related events for both.
  • Ran the JROTC store which included tasks such as opening and closing store, handling money, inventory, ordering, and training assistants.
  • Was part of several teams within my 4 years of JROTC and choir.

Languages

  • English, Bilingual
  • Spanish, Fluent reading/writing

Languages

English
Professional
Spanish
Professional

Timeline

Cashier, Supervisor, Operations Manager

CVS Pharmacy
12.2016 - 10.2024

Softlines Sales Associate, Cashier, Store Operator, Ad Setup Team Member

Target
06.2014 - 07.2015

Overnight Stocker

Walmart
01.2012 - 07.2013

High School Diploma -

Katella High School

Similar Profiles

CREATE PROFILE
Priscilla Lamas