Priscilla L Castellanos

• Served as the first point of contact for vendors and customers, ensuring professional and efficient communication
• Managed multi-line phone systems to handle high call volumes effectively
• Maintained precise customer records and created detailed invoices using QuickBooks
• Developed problem-solving skills by addressing customer inquiries and concerns promptly

• Delivered exceptional customer service by greeting clients and maintaining professionalism in a fast-paced environment
• Scheduled appointments, canceled bookings, and maintained an organized calendar
• Opened repair and work orders (ROs/WOs) and verified insurance pay codes for accurate payment processing
• Communicated with clients for vehicle pick-up and towing arrangements, ensuring a seamless customer experience

• Assisted customers in selecting products tailored to their needs, demonstrating excellent product knowledge
• Designed visually appealing displays to drive sales in the women’s department
• Resolved customer service issues efficiently, contributing to customer satisfaction and retention

• Achieved top-seller status in the women’s trend department for 2015 and 2016.
• Provided personalized customer service, building a loyal clientele through outstanding communication and follow-ups.
• Exceeded individual sales goals of $750,000 annually while maintaining accurate records of customer preferences.

Engaged with customers to answer questions and provide product recommendations.

• Maintained a clean and organized environment to enhance the shopping experience.
  Customer Service Expertise: Over 10 years of experience delivering exceptional service in retail, administrative, and client-facing roles.
• Worked collaboratively with team members to achieve department goals.