Priscilla Leach
Victoria
Summary
Dynamic Product Owner recognized for consistently delivering high-quality results in fast-paced environments. Expertise in agile methodologies, user story creation, and backlog prioritization to ensure timely project completion and exceptional outcomes. Strong communicator with proven negotiation skills and a collaborative approach that aligns business needs with technical solutions. Demonstrates adaptability and leadership in driving product development initiatives forward.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Product Owner
TDECU
Victoria
10.2024 - Current
- Developed a strategic roadmap tailored to the organization's goals.
- Collects, evaluates, and analyzes data to address challenges while prioritizing business objectives.
- Collaborated with Business Owners and Product Management to evaluate market trends and business-driven feature requests.
- Assesses feasibility of financial services technologies to align with business goals.
- Identify stakeholders' needs and communicate effectively to ensure alignment with agile teams.
- Promote accountability through cooperative partnerships, ensuring the latest needs of members and stakeholders are addressed.
- Works closely with business, operations, systems support, and stakeholders to align with strategic vision and business objectives.
- Regularly prioritizes the team backlog, utilizing input from Business Owners, Product Management, System Architecture, and stakeholders.
Enterprise Application Support
TDECU
Victoria
03.2023 - 10.2024
- Provide high-level technical knowledge to design, implement, configure, and support the functions of key enterprise applications, associated interfaces, and APIs.
- Collaborates with Information Technology and business teams to create and administer change management, business continuity, and disaster recovery plans for operational systems.
- Dedicated to the ongoing improvement of services and automating manual processes.
- Update and maintain technical documentation, work instructions, and other team documents with new functionality, or processes.
- Supported the creation of project plans, and streamlined service desk workflows.
- Manage vendor relationships in support of operational systems and enterprise software.
- Perform daily, weekly, and monthly manual and automated operational tasks in a highly available (24/7/365) environment.
- Provide insights for enterprise application roadmaps.
- Awareness of customer support metrics, such as quality of service, response times, and reflection on how to improve individual results, as well as team results.
- Gained valuable product knowledge by attending conferences and seminars on loan origination systems.
Consumer Lending Tester
TDECU
Victoria
04.2022 - 03.2023
- Participated in UAT sessions to confirm product functionality.
- Contributed to the continuous improvement of testing strategies and tools through research and innovation.
- Maintained accurate records of all activities related to project execution and quality assurance.
- Collaborated with developers to resolve technical issues in a timely manner.
- Reviewed product design specifications to develop effective testing scenarios for validation.
- Recorded and documented test results to compare to expected results.
- Conducted exploratory testing to discover application defects.
- Guided new testers in understanding loan origination system processes, standards, and procedures.
- Engaged in cross-functional team discussions to provide insights from a testing perspective.
- Identified issues and boosted functionality by conducting comprehensive manual tests.
Member Champion
TDECU
Victoria
06.2017 - 04.2022
- Deepen relationships with new and existing members by managing an assigned book of business.
- Conducted outbound calls using assigned business portfolio and promotional offers.
- Regularly achieves and outperforms production targets.
- Developed an in-depth understanding of TDECU products and services to support members' financial success.
- Guides employees and members through the efficient use of Electronic Statements and other self-service solutions.
- Processed account transactions including deposits, withdrawals, transfers, and payments.
- Utilized computers to manage new accounts, loans, and IRA transactions.
- Visited multiple Crossroads Region Member Centers to provide support for staff and members.
- Actively participated in Crossroads Region community service activities to represent TDECU.
- Oversaw secure access to member center premises as authorized keyholder.
Member Care Representative
TDECU
Hallettsville
12.2015 - 06.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reviewed new account applications to verify the eligibility of prospective members.
- Processed member and loan applications using specialized software.
- Maintained and updated database systems based on member requests.
- Provide services to members remotely, such as travel notations, debit card issues, stop payments, wire transfer requests, bill pay, opening IRA accounts, taking payments via SWBC, and account modifications.
- Reviewed colleagues' work for accurate spelling and grammar.
- Coordinated delivery of FedEx packages to designated recipients within the organization.
- Managed phone calls efficiently, providing information to members or routing them appropriately.
- Identified opportunities for process improvement within the call center environment.
Receptionist/Teller/Member Service Representative
Cal-Com FCU
Victoria
05.2014 - 11.2015
- Ensured welcoming atmosphere by promptly helping members.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Updated and documented member data to ensure account accuracy.
- Utilized multiple programs to perform accurate and swift data entry tasks.
- Entered indirect loans into systems on a daily basis.
- Handled administrative responsibilities like document preparation, record organization, and call management.
- Collected, sorted, and distributed mail, messages, and courier deliveries.
- Balance cash drawer currency, coins, and checks at shift end.
- Entrusted with keyholder responsibilities to ensure member center security.
Lead Teller
Wells Fargo
Victoria
04.2013 - 05.2014
- Conducted performance evaluations for teller staff, offering constructive feedback, and setting organizational goals.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Reviewed customer account information to verify accuracy and resolve any outstanding issues.
- Managed supply of cash for the branch, including ordering cash from the vault as necessary.
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Balanced currency, coins, and checks in cash drawers at the ends of shifts.
- Recorded and verified incoming armored vehicle deposits while maintaining dual control.
- Handled transactions including deposits, withdrawals, and payments.
- Granted responsibility for securing and overseeing premises.
- Sold banking solutions by leveraging in-depth product knowledge.
- Resolved discrepancies in transactions when debits and credits failed to align.
Education
High School Diploma -
Memorial High School
Victoria, TX05-2005
Skills
- Agile methodology
- Product roadmap
- Data analysis
- User acceptance testing
- Feature prioritization
- Cross-functional collaboration
- Critical thinking
- Process improvement
- Adaptability and reliability
Certification
- Microsoft Certified: Azure Fundamentals
Timeline
Technical Product Owner
TDECU
10.2024 - Current
Enterprise Application Support
TDECU
03.2023 - 10.2024
Consumer Lending Tester
TDECU
04.2022 - 03.2023
Member Champion
TDECU
06.2017 - 04.2022
Member Care Representative
TDECU
12.2015 - 06.2017
Receptionist/Teller/Member Service Representative
Cal-Com FCU
05.2014 - 11.2015
Lead Teller
Wells Fargo
04.2013 - 05.2014
- Microsoft Certified: Azure Fundamentals
High School Diploma -
Memorial High School
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