Priscilla Lopez
San Antonio
Summary
Professional with robust experience in hospitality management, prepared for this role. Proven track record in optimizing front office operations, enhancing guest satisfaction, and streamlining processes. Strong focus on team collaboration and achieving results. Skilled in staff training, conflict resolution, and multitasking with flexible approach to changing needs. Reliable and efficient, ensuring smooth daily operations.
Overview
16
16
years of professional experience
Work History
Front Office Manager
Canopy By Hilton
04.2025 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Improved team morale and efficiency with regular training sessions and performance feedback.
Operations Manager
Hilton Garden Inn Hotel
07.2021 - 02.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Facilitated smooth collaboration between departments through clear communication channels.
Operations Manager
Springhill Suites By Marriott
11.2015 - 03.2021
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Facilitated smooth collaboration between departments through clear communication channels.
- monitor production processes to ensure that quality standards are met.
- involved in training employees, developing their skills, and ensuring they are performing at their best.
- Manage and monitor operational budgets, identify cost-cutting opportunities, and collaborate with finance teams to forecast expenditures and revenues.
Front Desk Agent
Springhill Suites By Marriott
02.2010 - 10.2015
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
High School Diploma -
Taft High School
San Antonio, TX05-2012
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Client engagement
- Scheduling and calendar management
- Hospitality services
- Issue handling
- Effective planning
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front Office Manager
Canopy By Hilton
04.2025 - Current
Operations Manager
Hilton Garden Inn Hotel
07.2021 - 02.2025
Operations Manager
Springhill Suites By Marriott
11.2015 - 03.2021
Front Desk Agent
Springhill Suites By Marriott
02.2010 - 10.2015
High School Diploma -
Taft High School
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