Priscilla Loredo
Houston,TX
Summary
A position that will effectively utilize acquired training and experience with career growth potential. To create a profitable and safe environment. Main goal is to contribute to customer satisfaction. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Control Solutions LLC
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Supervisor - Transportation Invoicing & Audit
Univar Solutions
01.2019 - 02.2023
- Collaborated with finance and sales professionals to maintain accounts receivable
- Created monthly report for accounting team and carriers
- Ensured logistic invoicing coordinators are interfacing with transportation planners and other departments to validate carrier charges on a timely and accurate basis
- Managed a team of 5 logistics invoicing coordinators who manually audit and process exception common carrier invoices
- Worked in SAP to verify invoices are correctly billed
- Hired, trained, and supported team to work with carriers as freight payment advisors
- Resolved carrier invoices in a timely matter for payments
- Kept accurate records and prepared monthly statements and reports
- Filed and retrieved organizational documents, records, and reports
- Audited all invoices for discrepancies.
Field Service Coordinator
Connector Fluid Inc.
01.2018 - 01.2019
- Performed routine and varied clerical duties
- Handled human resources functions, arranged flights and hotel accommodations for offshore employees, handled offshore team payroll and timekeeping, resolved PO discrepancies with suppliers, recommended products to customers, followed up on in-house repairs, handled accounts receivable and accounts payable as a backup, and moved inventory in ERP system.
Facilities Administrative Assistant
Sodexo @ (GE Aero)
07.2017 - 01.2018
- Performed routine and varied clerical duties
- Set up conference rooms, prepared correspondence, issued receipts and bills, maintained records, operated office machines, handled human resources functions, and managed facilities team payroll and timekeeping.
Administrative Assistant/Customer Service Director
Canales Dump Trucking
12.2015 - 07.2017
- Answered and directed phone calls, organized and scheduled appointments, wrote and distributed emails and correspondence, maintained a filing system, submitted and reconciled expense reports, reviewed and filed inspections/audits, tracked monthly safety meetings and drills, manually audited and processed exception common carrier invoices, worked with carriers as a freight payment advisor, interfaced with transportation planners and other departments to validate carrier charges.
Inside Sales/Quotation Specialist
Hydradyne Hydraulics
02.2012 - 09.2015
- Received product and application training, provided sales support, recommended products to customers, identified and resolved shortages, worked closely with team members and suppliers to resolve delivery issues, reviewed inventory levels, managed supplier delivery information, resolved PO discrepancies, created invoices and shipped inventory, and maintained inventory control.
Administrative Assistant
Mendez Janitorial Company
06.2004 - 08.2010
- Prepared journal entries, calculated monthly commissions and prepared reports, handled accounting tasks, processed customer orders and inquiries, provided customer service.
Education
Basic Degree -
Houston Heights Academy
Houston, TXLogistics Management -
Lonestar College
06.2024
Skills
- Microsoft Office
- Filing/Editing
- Accounting
- Microsoft Windows
- Typing Skills
- Management Skills
- QuickBooks
- Telephone Skills
- Customer Service
- Microsoft Excel
- Dispatching Skills
- Self-Motivator
- Microsoft OneNote
- Order Entry
- Fast Learner
- Epicor Prophet 21
- Purchasing
- Multi-task
- PeopleSoft
- QPulse
- Transplace
- CASS
- SAP
- TrulinkX
- Payroll ADP/Paychex
- Microsoft Teams
- SAP TM
- Transaudit
Timeline
Customer Service Representative
Control Solutions LLC
09.2023 - Current
Supervisor - Transportation Invoicing & Audit
Univar Solutions
01.2019 - 02.2023
Field Service Coordinator
Connector Fluid Inc.
01.2018 - 01.2019
Facilities Administrative Assistant
Sodexo @ (GE Aero)
07.2017 - 01.2018
Administrative Assistant/Customer Service Director
Canales Dump Trucking
12.2015 - 07.2017
Inside Sales/Quotation Specialist
Hydradyne Hydraulics
02.2012 - 09.2015
Administrative Assistant
Mendez Janitorial Company
06.2004 - 08.2010
Basic Degree -
Houston Heights Academy
Logistics Management -
Lonestar College
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