Priscilla Maddux
Bristol,TN
Summary
Reliable Dental Assistant with several years of experience efficiently handling administrative tasks and assisting chairside with dental procedures. Expert in assisting with four-hand procedures, setting up exam rooms, taking dental radiographs, and preparing materials for impressions or restorations. Team-focused with commitment to providing exceptional care to all patients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Dental Assistant/Patient Coordinator
Bredologos and Mendrinos Family Dentistry
09.2022 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 20 procedures daily.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Verified patient insurance eligibility and benefits.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
Personal/Legal Assistant
Richard Kennedy Attorney at Law
02.2014 - 05.2017
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Communicated pertinent information to clients via phone, email, and mail.
- Attended court hearings and depositions to take notes and document proceedings.
Banquet Coordinator
Holiday Inn
02.2012 - 02.2017
- Directed and managed banquet functions for 60-persons event.
- Managed budgets effectively for optimal cost control, negotiating vendor contracts and monitoring expenses closely.
- Streamlined communication channels by liaising between kitchen staff, service team, and clients for smooth event execution.
- Increased repeat business through exceptional customer service skills and attention to detail in meeting client needs.
- Enhanced overall guest experience by addressing concerns promptly, professionally resolving issues as they arose during events.
- Supervised food presentation and plating to enhance visual appeal.
Dental Assistnat
Dr. Roger N. Bays D.D.S
08.2001 - 01.2012
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Took dental images following strict patient protection rules, applying lead aprons.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Monitored patient comfort and safety during dental procedures.
Short Order Cook/Cashier Team Lead
Dari Delite
08.1998 - 09.2007
- Kept kitchen up to code for health and safety inspections.
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Proactively addressed customer concerns or complaints, working to find satisfactory solutions in a timely manner.
- Handled high-pressure situations with grace, keeping up with fast-paced demand during peak hours while maintaining focus on accurate food preparation.
- Collaborated with team members to optimize workflow and improve overall efficiency in the kitchen.
- Planned order execution to simultaneously deliver items ordered together.
- Contributed to positive workplace environment by fostering strong relationships with co-workers and supporting team efforts toward shared goals.
- Consistently maintained personal hygiene standards as well as the cleanliness of workstations, utensils, and equipment.
- Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Assisted management in tracking inventory levels, placing orders for necessary supplies as needed.
- Operated and maintained grills, fryers and other cooking equipment.
- Restocked stations and supplies during slower periods between rushes.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
- Utilized problem-solving skills to address customer complaints.
- Trained new team members on kitchen operations and safety protocols.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
No Degree - General Studies
Mountain Empire Community College
Big Stone Gap, VANo Degree - Radiation Safety
Wytheville Community College
Wytheville, VA10.2001
Skills
- Dental Radiography
- Equipment Sterilization
- Treatment room setup
- Appointment Scheduling
- Sterilization techniques
- Dental impressions
- Professionalism and Etiquette
- Dental terminology knowledge
- HIPAA Compliance Understanding
- Team Collaboration
- Patient Scheduling
- Cross-Training Capabilities
- Infection control proficiency
- Patient Relations
Timeline
Dental Assistant/Patient Coordinator
Bredologos and Mendrinos Family Dentistry
09.2022 - Current
Personal/Legal Assistant
Richard Kennedy Attorney at Law
02.2014 - 05.2017
Banquet Coordinator
Holiday Inn
02.2012 - 02.2017
Dental Assistnat
Dr. Roger N. Bays D.D.S
08.2001 - 01.2012
Short Order Cook/Cashier Team Lead
Dari Delite
08.1998 - 09.2007
No Degree - General Studies
Mountain Empire Community College
No Degree - Radiation Safety
Wytheville Community College
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