Priscilla Marchante
Compton,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Division of Otolaryngology CHLA
06.2024 - Current
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- · Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- · Ensured patient safety and comfort during examinations, effectively addressing concerns, and answering questions.
Patient Service Representative II
Children's Hospital Los Angeles
12.2023 - Current
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected demographic and insurance information from patients.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Communicated required insurance information in person and by telephone to patients, physician offices, third party payers and agencies.
Patient Service Representative I
Children's Hospital Los Angeles
07.2021 - 12.2023
- Assisted patients in filling out check-in and payment paperwork.
- Used KIDS, STAR to schedule appointments. As well as used ATHENA to take copays.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
Education
Medical Assisting
Stepful Medical Assistant Program
05.2024
Associate of Science - Liberal Arts And Sciences
Los Angeles Southwest College
06.2024
High School Diploma -
Opportunities For Learning
Santa Monica College
Skills
- Employee supervision and motivation
- Outstanding communication skills
- Team-oriented
- Reliable
- Staff training and development
- Employee development
- Performance improvements
- Caring and Empathetic
Timeline
Medical Assistant
Division of Otolaryngology CHLA
06.2024 - Current
Patient Service Representative II
Children's Hospital Los Angeles
12.2023 - Current
Patient Service Representative I
Children's Hospital Los Angeles
07.2021 - 12.2023
Medical Assisting
Stepful Medical Assistant Program
Associate of Science - Liberal Arts And Sciences
Los Angeles Southwest College
High School Diploma -
Opportunities For Learning
Santa Monica College
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