Priscilla Mares
El Paso,TX
Summary
Experienced with managing medical office operations, including patient scheduling and record maintenance. Utilizes electronic health record systems to optimize workflow and ensure compliance with healthcare standards. Knowledge of effective communication and organizational strategies to enhance patient care and team efficiency.
Overview
11
11
years of professional experience
Work History
Office Administrator
Jacobs Engineering
10.2024 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
INPATIENT CODING SPECIALIST REMOTE
Sunrise Hospital
07.2022 - 09.2024
- Collaborated with healthcare providers to clarify diagnoses and ensure precise coding.
- Applied knowledge of anatomy and physiology to understand the clinical context of diagnoses.
- Assigned appropriate codes to diagnoses and procedures based on established guidelines.
- Conducted internal audits to identify and rectify coding discrepancies.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Medical Assistant
SAHARA WEST URGENT CARE
02.2019 - 03.2022
- Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
Associate Patient Care Coordinator
Palm Healthcare Company
01.2014 - 10.2018
- Streamlined appointment scheduling for improved patient satisfaction and reduced wait times.
- Facilitated a seamless transition between departments for patients requiring additional services or consultations.
- Implemented effective communication strategies to keep patients informed of any changes in appointments or procedures.
- Collaborated with healthcare providers to coordinate care plans, resulting in better patient outcomes.
- Conducted insurance verifications and pre-authorizations, reducing billing errors and financial stress for patients.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
CERTIFIED MEDICAL ASSISTANT - MEDICAL
KAPLAN COLLEGE
El Paso, TX09-2010
High School Diploma -
HOPE CHRISTIAN ACADEMY
El Paso, TX05-2008
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Customer service
- Computer skills
- Microsoft Excel
- Call center operations
- Scheduling
Timeline
Office Administrator
Jacobs Engineering
10.2024 - 01.2025
INPATIENT CODING SPECIALIST REMOTE
Sunrise Hospital
07.2022 - 09.2024
Medical Assistant
SAHARA WEST URGENT CARE
02.2019 - 03.2022
Associate Patient Care Coordinator
Palm Healthcare Company
01.2014 - 10.2018
CERTIFIED MEDICAL ASSISTANT - MEDICAL
KAPLAN COLLEGE
High School Diploma -
HOPE CHRISTIAN ACADEMY
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