PRISCILLA MARTINEZ

Prior authorizations including appeals, medical record abstraction, referrals, follow up and process denials, Injection clinic, full Vitals, BP checks, triage calls, assess patients under the direction of RN/MD, medication administration, inbox messages/ faxes, patient education, relay results to patients, stock all medical exam rooms, order supplies, temperature checks on all refrigerators, POCT testing (COVID19, A1c, Strept, HCG,RSV, Flu) suture removals/ wound care, catheters, assist with biopsies, schedule patients for procedures/labs/hospital follow-ups/EKGs/suture removals/biopsies/catheters

-Vitals, patient education related to their care, medication administration (MAR), assist with catheters/ostomy care/tracheostomy care under the direction of LVN/RN, assist patients with bathing/dressing/feeding, BG checks, SBAR, wound care/dressing removal/wound irrigation/dressing replacement under supervision of LVN/RN, responded to call lights promptly, head-to-toe assessments

Back office: Rooming patients, measure vitals (blood pressure, respirations, HR, pulse ox, temperature),height & weight, chief complaint, medication reconciliation, medication refills (healthfinch), order labs, order imaging, scheduling, checking in-basket in between patients, prior authorizations including appeals, referrals, process any PA or referral denials, medical record abstraction, perform in-office lab tests (POCT), injections, perform specialized testing such as EKGs, vision screening, stock exam rooms, nurse visits, download insulin meters, scanning/faxing

Front office: Check-in and check-out patients, print out appropriate paperwork for patient such as current medication list, AVS, or labs, schedule follow up appointments

Call center: Scheduling patients for follow ups/ establish care/ procedures/ holter monitors/Ultrasounds, manage online scheduling (Call 24), work the in-basket in between calls, medication refills (healthfinch), appointment reminder calls

Entrance Screener: Greeted patients with hand sanitizer and a new mask, asked COVID-19 screening questions, directed patients to correct office, verified appointments, ability to maintain patience and composure, ability to identify complex problems and alternative thinking

Mobile Clinic: Performed COVID-19 test on patients with lab order, specimen handling

• Check-in patients/Check-out patients, Injections, Take co-pays/deductibles/co-insurance, Mail out appointment reminder letters, Register new patients, prior authorizations including appeals, process referrals, process PA and referral denials, medical record abstraction, Update Coseva for patients from Hill Physician Med Group, Scheduling patients/multi-line phone, Turning phones over to on-call doctor, Closing out money drawer, Nurse visits - PT/INR, TB tests, TB readings, Glucometer, Epic system proficiency, NextGen system proficiency, Receive & process mail payments ,Assist sick patients in office (i.e. oxygen, oximeter, wheelchair) Call Assisted living facilities for patient, Knowledge with fax, scanning and copying, Room patients in timely manner, Smooth workflow for patient and provider, Referrals to specialty practice, Prescription refills / Medication reconciliation, Full vitals, Inventory / stocking medical supply in every exam room, Order appropriate labs.

• Assure a clean, orderly, and functional work environment, Promptly respond to alarms and patient requests, Promptly deliver lab work, Promptly go to blood bank to get blood for transfusions, Patient vitals and report back to nurse (3 times each patient), 100% attendance; adheres to Attendance Policy Excellent with resolving conflict, take initiative.

• Supervise staff of fifteen; Reconciled the cash register Answer multi-line phones; Greet customers, bank deposits Assist General Manager with new projects and tasks Make bank deposits; order supplies and maintain inventory Lead marketing meetings, track/manage client information. Basic bookkeeping principles, general business procedures, knowledge of consumer collection and billing rules and regulations