Priscilla Martinez
The Bronx,NY
Summary
Compassionate healthcare professional with a background in nursing, known for high productivity and efficient task completion. Skilled in patient care management, emergency response, and infection control. Excel at communication, teamwork, and empathy, ensuring optimal patient outcomes and collaborative healthcare environments. Recognized for productive and efficient task completion. Skilled in patient assessment emergency care.
Overview
6
6
years of professional experience
Work History
ER ADMISIONS AND REGISTER
Centro Medico (Trauma) de Puerto Rico
San Juan, Puerto Rico
03.2024 - 10.2024
- Provided telephone triage services by responding to callers' inquiries regarding their health concerns.
- Performed triage, prioritizing treatment of incoming patients based on acuity level.
- Provided emotional support for patients during times of distress while respecting their dignity at all times.
- Responded to customer complaints in a professional manner.
- Collaborated with paramedics to ensure safe transport of patients from scene to hospital or another facility.
- Maintained organized records of patient information including name, condition, destination.
- Delivered clear communication to dispatch and medical facilities and provided detailed information regarding patient conditions.
- Communicated via radio and used 10-codes to receive and transmit information.
- Responded to dispatch calls promptly.
- Prioritized incoming requests for transportation depending upon criticality of patient condition.
- Transfer calls from other hospitals to doctors.
- Provided assistance with filing, copying, scanning documents as requested by staff members.
- Verified insurance eligibility for ER services prior to treatment.
- Entered patient information into electronic health record systems accurately and efficiently.
- Assisted physicians with paperwork and other administrative tasks as needed.
- Maintained a high level of confidentiality when dealing with sensitive patient information.
- Transcribed physician orders into the computer system accurately and promptly.
- Coordinated communication between the ER department and other departments within the hospital.
- Performed clerical duties such as typing letters, memos, reports or other documents.
- Acted as liaison between physicians, nurses, patients, visitors regarding questions or concerns.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Complied with HIPAA regulations to protect patient confidentiality.
Phlebotomist
Family Medicine Group
The Bronx, NY
03.2022 - 09.2023
- Monitored inventory levels of chemicals and reagents necessary for accurate testing processes.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Followed all safety protocols when handling hazardous materials.
- Documented patient information into electronic medical records system.
- Responded quickly and effectively to emergency situations.
- Educated patients on proper blood draw techniques.
- Measure and record vital signs.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Adhered to HIPAA guidelines regarding patient privacy.
- Ensured compliance with federal regulations governing laboratory procedures.
- Performed cardiac monitoring using electrocardiogram machines.
- Performed administrative duties such as preparing reports, reviewing bills, approving invoices.
- Verified accuracy of diagnostic codes assigned by providers through ICD-10-CM coding conventions and CPT coding guidelines.
Medical Assistant
Dr. William Kalafatic Office
The Bronx, NY
03.2021 - 03.2022
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Analyzed data collected during blood collection processes for accuracy and completeness.
- Collected, labeled, processed, and distributed donor samples according to established procedures.
- Performed venipunctures and capillary punctures on patients of all ages.
- Participated in continuing education programs related to phlebotomy practices.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Scheduled appointments and managed patient flow to minimize wait times.
- Collaborated with laboratory personnel to resolve specimen issues.
- Entered patient information and test orders into computer systems accurately.
- Conducted various blood tests and updated results into paper and electronic charts.
- Prepared and packaged specimens for courier transport.
- Monitored vital signs, patient histories and other medical information.
- Administered stress tests according to established protocols and monitored patient response during testing period.
- Participated in continuing education courses related to Electrocardiography Technician role.
- Performed general clerical duties such as filing, copying, scanning, faxing, and answering phones.
- Performed electrocardiograms on patients and ensured accuracy of data collection.
- Direct contact with health insurers for the approval of medical procedures.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Update and file patient medical records.
- Reviewed clinical data from medical records to assign ICD, CPT, and HCPCS codes.
- Coding and filling out insurance forms.
- Performed cardiac monitoring using electrocardiogram machines.
- Recorded data from diagnostic imaging procedures such as electrocardiogram and Holter monitoring devices.
Legal Assistant
Pinkhasov & Associates, PLLC.
New York, NY
10.2018 - 05.2020
- Assisted clients with suggestions, needs, and questions regarding their case.
- Travel to meet with clients, deliver settlement checks, and collect medical records.
- File motions and file documents with the court.
- Incorporation of client data into the Saga system to simplify file access, scan correspondence, and archive correspondence in a real file.
Customer Service Cashier
Metro PCS Inc
New York, NY
12.2019 - 03.2020
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of Nursing
National University College
San Juan, PR10-2025
Associate Degree in Nursing
National University College
Bayamón, PR10-2024
EKG & PHLEBOTOMY
PHOENIX TRAINING CENTER
The Bronx, NY01-2021
High School Diploma -
Amor Y Paz School
Dominican Republic07-2017
Skills
- Admissions
- Flexibility
- Social media
- Confidentiality
- Microsoft office
- Trade policy
- Verification and eligibility
- Bilingual in spanish and english
Timeline
ER ADMISIONS AND REGISTER
Centro Medico (Trauma) de Puerto Rico
03.2024 - 10.2024
Phlebotomist
Family Medicine Group
03.2022 - 09.2023
Medical Assistant
Dr. William Kalafatic Office
03.2021 - 03.2022
Customer Service Cashier
Metro PCS Inc
12.2019 - 03.2020
Legal Assistant
Pinkhasov & Associates, PLLC.
10.2018 - 05.2020
Bachelor of Nursing
National University College
Associate Degree in Nursing
National University College
EKG & PHLEBOTOMY
PHOENIX TRAINING CENTER
High School Diploma -
Amor Y Paz School
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