Priscilla Martinez
Concord,NC
Summary
People-focused professional with experience in client communication, individualized support, documentation, and daily operations. Skilled in active listening, identifying needs, building trust, and managing sensitive situations with professionalism and care. Currently expanding healthcare knowledge through medical office systems coursework to transition into remote healthcare support and intake roles.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Marketing Manager
JUST GOODS
Charlotte, NC
03.2022 - Current
- Coordinate daily marketing operations across multiple projects, deadlines, and business priorities.
- Manage customer, partner, and vendor communications, responding to questions and concerns with professionalism and follow-through.
- Research customer and market needs to improve communication and engagement strategies.
- Develop written communications that explain products, services, and information to varied audiences.
- Identify customer needs and recommend appropriate resources, responses, or next steps.
- Maintain accurate project information, records, and written materials across competing priorities.
- Manage projects independently, consistently meeting deadlines with minimal supervision.
- Resolve communication challenges by assessing needs, identifying solutions, and following through to completion.
Lead Preschool Teacher
CONCORD CHILDREN'S ACADEMY
Concord, NC
09.2018 - 01.2022
- Supported individual developmental and behavioral needs by adapting activities, routines, and communication to each child.
- Built trusting relationships with children and families through consistent communication, active listening, and empathetic support.
- Communicated daily observations, concerns, progress, and important updates to families and teaching staff.
- Maintained accurate classroom documentation while managing safety, schedules, activities, and competing priorities.
- Planned and delivered developmentally appropriate learning experiences for individual and group needs.
- Collaborated with families and coworkers to address concerns and support positive outcomes.
- Managed classroom operations independently while maintaining a structured, safe, and supportive environment.
- Supported classroom readiness for NCRLAP/NC quality-rating and improvement system visits, with no classroom deductions.
Education
ASSOCIATE DEGREE - GENERAL EDUCATION
Rowan-Cabarrus Community College
Salisbury, NC12-2020
EARLY CHILDHOOD EDUCATION CERTIFICATE -
Rowan-Cabarrus Community College
Salisbury, NC12-2020
CHILD CARE SPECIALIST CERTIFICATION -
Rowan-Cabarrus Community College
Salisbury, NC05-2019
Skills
- Client and family communication
- Active listening and empathy
- Needs assessment and support
- Relationship building and trust
- Information gathering and follow-up
- Scheduling and coordination
- Documentation and recordkeeping
- Sensitive information handling
- Problem solving and conflict resolution
- Written and verbal communication
- Data entry and administration
- Digital communication and technology
- Organization and multitasking
- Independent work and self-management
- Attention to detail
- Adaptability to new systems
Certification
- Child Care Specialist Certificate
- Early Childhood Education Certificate
Timeline
Marketing Manager
JUST GOODS
03.2022 - Current
Lead Preschool Teacher
CONCORD CHILDREN'S ACADEMY
09.2018 - 01.2022
ASSOCIATE DEGREE - GENERAL EDUCATION
Rowan-Cabarrus Community College
EARLY CHILDHOOD EDUCATION CERTIFICATE -
Rowan-Cabarrus Community College
CHILD CARE SPECIALIST CERTIFICATION -
Rowan-Cabarrus Community College