Priscilla Martir
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Efficient in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
Twenty Tap
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Barista Shift Lead
Hubbard & Cravens
09.2022 - Current
- Properly completed cash handling responsibilities and managed store funds to help maintain safe and secure store, efficiently ensuring money is accounted for, depositing money to the bank on a daily basis and completing end-of-day reconciliations..
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Provided constructive feedback on store operations to management and team to contribute to a positive environment, through effective communication and collaboration with colleagues.
- Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Barista Shift Lead
STARBUCKS COFFEE COMPANY
12.2019 - 11.2022
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.
- Collaborated effectively with team members to maintain harmonious work environment and smooth shift transitions.
- Demonstrated versatility by mastering various roles within coffee shop, including cashier, barista, and food preparation tasks.
- Promoted safe work environment by adhering to health department regulations and company safety guidelines at all times.
- Conducted training sessions for new hires, improving their proficiency and confidence in beverage preparation.
Delivery Courier
Amazon Kiwi LLC
09.2021 - 08.2022
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Contacted customers to confirm delivery details and locations.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
Front Desk Assistant
Ninja Zone
12.2017 - 12.2019
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained professional and welcoming front desk area, setting positive first impression for guests.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN05-2018
Skills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Energetic and Self Motivated
- Excellent Communication
- Problem-solving skills
- Hospitality services
- Administrative Skills
- Multitasking and Organization
Timeline
Server
Twenty Tap
08.2023 - Current
Barista Shift Lead
Hubbard & Cravens
09.2022 - Current
Delivery Courier
Amazon Kiwi LLC
09.2021 - 08.2022
Barista Shift Lead
STARBUCKS COFFEE COMPANY
12.2019 - 11.2022
Front Desk Assistant
Ninja Zone
12.2017 - 12.2019
High School Diploma -
Warren Central High School
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