Priscilla Medor
Riverside,CA
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Administrative Assistant and Front Desk Reception
UCR CAPS Through Staffmark Professional Placement
02.2023 - 08.2023
- In compliance with HIPAA, securely maintained confidentiality managing therapist and client files, schedules, medical records, and other private documents.
- Adeptly coordinated a non urgent high volume call center and mental health crisis line in a very fast paced environment
- Performed a variety of administrative duties, including, but not limited to: assisting clients in navigating the intake process and documents, patient health portal, and other related patient resources, documenting processing requests for medical records and case transfers, aiding in client referral acquisitions, and more.
- Skilled at providing on-site assistance to clients during urgent mental health crises.
Account Manager & Client Services Representative
TMT Communications
07.2022 - 09.2022
- Provided effective customer and client services via direct marketing campaigns for several major national campaigns
- Was featured as a special guest in a regional conference citing my successful sales promotions in which company expectations were surpassed by 7%.
- Received a promotion to the role of Account Manager within a month's timeframe for growth metrics.
- Duties as Account Manager including, but not limited to: training and development, team building and growth, tracking office production and sales, and other related accounts.
Independent Contractor
Task Rabbit
08.2021 - 06.2022
- Accrued a 4.8/5 star rating from clients for performance, punctuality, engagement, and customer service
- Independently gained extensive experience networking and fostering client retention
Research Associate
Carnegie Mellon Cognitive Developmental Lab
01.2019 - 07.2019
- Collaborated on multiple laboratory projects assisting in research and development for the piloting and proposal design and approval process, testing and data acquisition, input, analysis, and publication.
- Trained new research assistants on lab standards of procedures and protocol for each experiment
- Managed various client accounts and databases
Desk Attendant, Building Supervisor, Student Employee Training Manager
Carnegie Mellon University Center
07.2018 - 07.2019
- Received a promotion for the role of Supervisor within 1 month's timeframe and for the role of Training Manager subsequently, 6 months after for excellent performance.
- Effectively managed services including, but not limited to, event planning, coordination, and facilitation, delivering high quality call center assistance, and mail and database maintenance.
- Directed the Desk Attendant and Supervisor training programs as primary lead for new student employees.
- Organized and spearheaded the Center’s annual training event as lead organizer for new and returning student employees.
Education
Post Baccalaureate - Pre-Medicine
Fordham University: School of Professional And Continuing Studies
New York, NY 08.2019 - 05.2021
Bachelor of Science - Psychology
Carnegie Mellon University: Dietrich College of Humanities And Social Sciences
Pittsburgh, PA 08.2014 - 12.2018
Skills
Client and Customer Service Experience
Timeline
Administrative Assistant and Front Desk Reception
UCR CAPS Through Staffmark Professional Placement
02.2023 - 08.2023
Account Manager & Client Services Representative
TMT Communications
07.2022 - 09.2022
Independent Contractor
Task Rabbit
08.2021 - 06.2022
Post Baccalaureate - Pre-Medicine
Fordham University: School of Professional And Continuing Studies
08.2019 - 05.2021
Research Associate
Carnegie Mellon Cognitive Developmental Lab
01.2019 - 07.2019
Desk Attendant, Building Supervisor, Student Employee Training Manager
Carnegie Mellon University Center
07.2018 - 07.2019
Bachelor of Science - Psychology
Carnegie Mellon University: Dietrich College of Humanities And Social Sciences
08.2014 - 12.2018
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