Priscilla Mobley
Killeen
Summary
Versatile employee with a focus on overcoming challenges and delivering exceptional customer service. Strong skills in multitasking and time management, complemented by a quick learning ability for new software and applications. Recognized for effective independent work and fostering positive customer interactions. Ready to leverage educational background in a professional setting.
Overview
8
8
years of professional experience
Work History
Collections Agent
InteLogix / GC Services
Copperas Cove
10.2024 - 05.2025
- Executed thorough maintenance of customer contact records and account updates in database system.
- Identified potential areas of improvement within collections department through data analysis.
- Negotiated effective payment plans to ensure prompt debt repayment by customers.
- Created correspondence for customers regarding overdue accounts and resolutions.
- Guided legal compliance in collection procedures to mitigate risks.
- Ensured strict adherence to state laws, regulations, and internal policies.
- Resolved complex issues arising during the collections process efficiently.
- Conducted skip tracing activities to locate delinquent customers using various techniques.
Assistant Administrator
The Wood Group
Georgetown
02.2022 - 03.2024
- Managed departmental calendar of events, ensuring timely execution of meetings and activities.
- Maintained confidentiality of sensitive personnel information to uphold privacy standards.
- Analyzed key performance indicators to develop effective organizational strategies.
- Sorted incoming mail and distributed it accurately across departments.
- Generated weekly status updates that tracked progress toward project objectives.
- Supervised administrative staff, overseeing task delegation and workload distribution.
- Coordinated travel arrangements for management teams to facilitate seamless operations.
- Assisted new employees during onboarding by providing materials and addressing company policy inquiries.
Barista
Starbucks
Killeen
01.2021 - 02.2022
- Ensured all equipment operated effectively according to manufacturer's specifications.
- Provided exceptional customer service through quick and professional inquiry responses.
- Operated cash registers for efficient processing of customer payments.
- Crafted specialty coffee beverages such as cappuccinos and mochas to order.
- Labeled milk containers with expiration dates for freshness monitoring.
- Adhered to safety standards during operation of coffee machinery.
- Tracked inventory levels and restocked items proactively.
- Contributed to baked goods preparation including scones and cookies.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Customer Service Representative
Teleperformance USA
Killeen
10.2018 - 03.2019
- Resolved customer complaints promptly, ensuring efficient and satisfactory outcomes.
- Maintained professionalism while addressing challenging customer interactions.
- Updated databases with new and modified customer information to ensure accuracy.
- Answered inquiries through phone, email, and chat, providing timely assistance.
- Utilized Medicaid/Medicare Coding System to keep accounts updated.
- Maintained detailed records of customer interactions for future reference.
- Negotiated rates and benefits packages with underwriters and carriers to optimize offerings.
- Streamlined processes using various software tools to enhance performance.
Gas Station Attendant
Stripes Convenience Store
Killeen
01.2017 - 07.2018
- Ensured compliance with procedures for handling hazardous materials, including gasoline and motor oil.
- Verified age for alcohol and tobacco purchases in accordance with legal requirements.
- Greeted customers and addressed inquiries while assisting with transactions.
- Monitored fuel pumps to maintain safety standards and operational efficiency.
- Enforced store policies to ensure customer compliance at all times.
- Processed customer transactions accurately using cash register.
- Stocked shelves with merchandise while verifying pricing accuracy.
- Maintained cleanliness of store environment, ensuring hygiene and visual appeal.
Education
High School Diploma -
C.E. Ellison High School
Killeen, TX01-2019
Skills
- Customer service
- Debt negotiation
- Data analysis
- Regulatory compliance
- Skip tracing
- Database management
- Conflict resolution
- Communication skills
- Attention to detail
- Time management
- Problem solving
- Call center experience
- Relationship building
- Event planning
- Teamwork orientation
- Billing problem resolution
- New hire training
- Records maintenance
- Supply ordering
- Performance tracking
Accomplishments
- My high school academic major was Business Management. And I spent 3 out of the 4 years on the Leadership Team. During that time, I took on the roles of Secretary and President.
Timeline
Collections Agent
InteLogix / GC Services
10.2024 - 05.2025
Assistant Administrator
The Wood Group
02.2022 - 03.2024
Barista
Starbucks
01.2021 - 02.2022
Customer Service Representative
Teleperformance USA
10.2018 - 03.2019
Gas Station Attendant
Stripes Convenience Store
01.2017 - 07.2018
High School Diploma -
C.E. Ellison High School
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