Dynamic administrative professional with extensive experience at Texas Health and Human Services, excelling in customer service and data entry. Proven ability to enhance office efficiency through effective scheduling and file organization. Strong problem solver committed to maintaining confidentiality and fostering positive relationships within teams.
Work History
Administrative Assistant
Texas Health and Human Services
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Maintained inventory of office supplies and placed orders.
Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Assisted coworkers and staff members with special tasks on daily basis.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Established administrative work procedures to track staff's daily tasks.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Clerk III
Texas Health and Human Services
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Maintained filing system and organized customer documents for easy retrieval of information.
Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Enhanced team morale, organizing staff events and fostering positive work environment.
Enhanced customer service with timely and accurate information when handling inquiries.
Optimized office space usage, arranging workstations to maximize productivity.
Reduced errors in data entry through rigorous attention to detail and double-checking work.
Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
Supported executive decision-making by providing detailed reports and summaries of office activities.
Input data into spreadsheets and databases.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Processed incoming and outgoing mail and packages according to established procedures.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Coordinated and scheduled meetings and appointments.
Screener
Texas Health and Human Services
Complied with all federal, state, and local regulations as well as company rules.
Enhanced team productivity by developing best practice manuals.
Front Desk Receptionist
Concentra Urgent Care
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Warehouse Worker
Office Depot Inc
Loaded, unloaded, and moved material to and from storage and production areas.
Consistently lifted materials weighing as much as Number pounds.
Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Reduced order processing times with streamlined picking, packing, and shipping procedures.
Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Achieved timely dispatch of orders using effective time management strategies during the picking process.
Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
Reduced order processing times with meticulous attention to order picking and packaging.
Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Operated equipment while observing standard safety procedures.
Drove forklifts, pallet jacks and other equipment to move materials.
Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Unpacked and repacked items in different quantities and configurations for shipment.
Maintained clean, orderly work environment free of hazards.
Verified quantity and description of materials received by checking merchandise against packing list.
Front Desk Receptionist
Mimi’s Bumpers
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected room deposits, fees, and payments.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Developed strong working relationships with team members, fostering a positive work environment.
Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Enhanced guest experience by maintaining welcoming and organized reception area.
Provided basic technical support for front office equipment, minimizing downtime.
Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Resolved customer problems and complaints.
Confirmed appointments, communicated with clients, and updated client records.
Associate
SUBWAY®Restaurants
Greet customers as soon as they walk in.
Prepare sandwiches to customer’s satisfaction.
Collect payment and keep register balanced
Take inventory of freezer, refrigerator, chips and soft drinks daily.
Program Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services CommissionProgram Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services Commission
Nurse State Reviewer, Interated SAMT Monitor at State Of Texas - Health And Human Services CommissionNurse State Reviewer, Interated SAMT Monitor at State Of Texas - Health And Human Services Commission