Priscilla Mosley
Mooresville,NC
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others. Dedicated Registration Specialist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Registration Receptionist/Front Desk Receptionist
Carolinas Vision Group, Od
Charlotte, NC
02.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Check Insurance authorizations and insurance eligibility prior to visit.
- Informed patient about referrals and secured referrals when needed.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Managed over 50 patients calls daily.
- Transcribed phone messages and relayed to appropriate personnel
- Coordinated pick-up and delivery of express mail services
Registration Specialist/ Emergency Department
Piedmont Medical Center/ Conifer Health
Rock Hill, SC
04.2018 - 01.2019
- Greeted patients and visitors at Emergency Department in friendly outgoing manner
- Verified insurance benefits and obtained pre-authorizations as requested.
- Explained form wording to patients to help each understand information required.
- Worked together with clinical staff, entering patient information into charts.
- Scheduled and registered appointments using scheduling programs.
- Managed over 80 calls daily, taking messages for clinical/non clinical staff.
Caregiver, Special Needs
Inreach Community Partners
Charlotte, NC
08.2015 - 10.2016
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Arranged transportation and accompanied patients to doctors' offices and errands
- Determined specific needs and provided most appropriate level of services for patient well-being
- Assisted clients with daily living needs to maintain self-esteem and general wellness
Registration Specialist/ PRN Presurgical Unit/
CaroMont Health
Gastonia, NC
04.2014 - 06.2014
- Assembled, updated and filed medical record charts to include lab work, test results and dictation according to office guidelines.
- Scheduled and registered appointments using Booker scheduling programs.
- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
- Reported compliance issues related to coding, transcription and patient confidentiality.
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
Registration Specialist/Front Desk Receptionist
Randolph Womens Care/ Novant Health
Charlotte, NC
11.2008 - 06.2012
- Greeted guests at front desk and engaged in pleasant conversations.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Kept accounts in balance and ran daily reports to verify totals.
- Medical records filed.
Education
High School Diploma -
Freedom High School
Morganton, NC06.2000
Skills
- Computer Proficiency
- Delivery Coordination
- Customer Complaint Resolution
- Data Entry and Database Software
- Positive Attitude and Energetic
- Front Desk Operations
- Referral Coordination
- Guest Registration
- Appointment Confirmation
Languages
Spanish
Native or Bilingual
Timeline
Registration Receptionist/Front Desk Receptionist
Carolinas Vision Group, Od
02.2019 - 03.2020
Registration Specialist/ Emergency Department
Piedmont Medical Center/ Conifer Health
04.2018 - 01.2019
Caregiver, Special Needs
Inreach Community Partners
08.2015 - 10.2016
Registration Specialist/ PRN Presurgical Unit/
CaroMont Health
04.2014 - 06.2014
Registration Specialist/Front Desk Receptionist
Randolph Womens Care/ Novant Health
11.2008 - 06.2012
High School Diploma -
Freedom High School
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