Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Priscilla Munoz

El Paso

Summary

Customer Love Associate with over 10 years of expertise in luxury retail and sustainable fashion, known for building enduring client relationships through empathy-driven communication and personalized styling. Adept at leveraging bilingual skills to engage diverse audiences and committed to ethical fashion practices, inspiring mindful purchasing decisions. Passionate about advancing sustainability in retail, with a focus on fostering brand loyalty and enhancing customer experiences.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Luxury Retail Associate

MEXCHIC BOUTIQUE
Oaxaca
06.2024 - 09.2024
  • Delivered magical customer experiences through personalized styling and support in a boutique specializing in one-of-a-kind, artisan-made garments.
  • Educated clients on sustainable textiles, natural dyeing methods, and bespoke tailoring, fostering loyalty and mindful purchasing decisions.
  • Built long-term client relationships with both local and international customers by combining a customer-first mindset with deep product knowledge.
  • Collaborated with the designer and artisans to gain insight into the full design and production process - from fabric sourcing to final hand-finishing touches.
  • Partnered on visual merchandising to highlight textures, colors, and craftsmanship, reinforcing slow fashion storytelling.
  • Acted as a brand ambassador for sustainability and ethical fashion, embodying the boutique's mission in every customer interaction.

Sales & Cultural Liaison

PRIETA
Oaxaca
03.2023 - 05.2024
  • Served as a bridge between boutique owners, designers, and artisans, ensuring smooth collaboration and communication.
  • Curated an inviting in-store experience by educating customers on cultural heritage, artisanal craftsmanship, and sustainable fashion practices.
  • Supported the sales and promotion of jewelry, textiles, and pottery by indigenous artisans, reinforcing the brand's commitment to ethical sourcing.
  • Cultivated empathetic, trust-based customer relationships by sharing the stories behind each garment and artisan collaboration.

General Manager

UPTOWN CHEAPSKATE
El Paso
08.2015 - 03.2020
  • Managed all aspects of store operations, including buying, selling, and trading apparel based on current trends, quality, and customer demand.
  • Provided personalized styling advice, using trend knowledge and client preferences to create looks tailored to body type, taste, and lifestyle.
  • Increased sales by 20% through strategic inventory management, customer engagement, and team performance optimization.
  • Directed social media campaigns and approved all creative content to elevate brand presence and drive store traffic.
  • Built and led a high-performing team: hiring, onboarding, training, and conducting performance reviews.
  • Organized customer-focused events (fashion shows, seasonal launches) to foster loyalty and brand excitement.
  • Delivered excellent customer service in a fast-paced, high-volume environment, consistently ensuring customer satisfaction and repeat business.

Education

Associate of Applied Science - Fashion

EPCC
El Paso, TX
05-2004

Skills

  • Customer-First Mindset
  • Empathy-Driven Communication
  • Time Management
  • POS System Operations
  • Conflict Resolution
  • Google Suite Proficiency
  • Adaptable in Fast-Paced Environments
  • Relationship Building
  • Bilingual English and Spanish

Certification

  • Advanced Leadership Dale Carnegie Training

Timeline

Luxury Retail Associate

MEXCHIC BOUTIQUE
06.2024 - 09.2024

Sales & Cultural Liaison

PRIETA
03.2023 - 05.2024

General Manager

UPTOWN CHEAPSKATE
08.2015 - 03.2020

Associate of Applied Science - Fashion

EPCC

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Priscilla Munoz