Priscilla Navarro Detres
Davenport,FL
Summary
Organized and motivated individual with strong time management and organizational skills. Seeking entry-level opportunities to enhance abilities and contribute to company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Loews Hotels Stella Nova Resort
Orlando, FL
11.2024 - Current
- Developed operational strategies to enhance efficiency
- Supported team members in achieving objectives
- Regularly evaluated employee performance to highlight improvement opportunities.
- Oversaw employee attendance records management
- Established comprehensive sales trend analyses
- Participated in foundational operations at new hotel launch
F&B Supervisor at Jake's American Bar
Royal Pacific Resort
Orlando, FL
06.2023 - 12.2024
- Oversaw team performance and ensured efficient daily operation of the restaurant
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Room Service Supervisor
Royal Pacific Resort
10.2022 - 06.2023
- Supervised and trained room service staff to ensure proper customer service.
- Ensured all orders were accurate, on time, and met the quality standards of the hotel.
- Monitored employee attendance and took corrective action when necessary.
- Resolved customer complaints in a professional manner.
- Analyzed guest feedback surveys to identify areas needing improvement in services provided by room service department.
Room Service Supervisor
Hard Rock Hotel
12.2020 - 10.2022
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other departments within the hotel to ensure smooth functioning of operations.
Room Service Server / cashier/ Trainer/ Relief supervisor
Hard Rock Hotel
11.2015 - 12.2020
- Provided excellent customer service by answering questions about menu selections, dietary restrictions, and other related topics.
- Checked all orders prior to delivering them to guest rooms for accuracy and quality control purposes.
- Communicated effectively with colleagues in order to coordinate the timely delivery of orders.
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
- Collaborated with other departments in order to ensure that high-quality products are delivered on time.
Education
High School Diploma -
Colegio de Guadalupe
01.1991
Veterinary Assistant Certification -
Florida Institute of Animal
Hospitality & Tourism Management Certificate -
FAU
Skills
- Well organized
- Multi tasker
- Work well under pressure
- Bilingual
- Leadership experience
- Great communication skills
Certification
- SerSafe Certification
- Hospitality & Tourism Management Certification
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Loews Hotels Stella Nova Resort
11.2024 - Current
F&B Supervisor at Jake's American Bar
Royal Pacific Resort
06.2023 - 12.2024
Room Service Supervisor
Royal Pacific Resort
10.2022 - 06.2023
Room Service Supervisor
Hard Rock Hotel
12.2020 - 10.2022
Room Service Server / cashier/ Trainer/ Relief supervisor
Hard Rock Hotel
11.2015 - 12.2020
High School Diploma -
Colegio de Guadalupe
Veterinary Assistant Certification -
Florida Institute of Animal
Hospitality & Tourism Management Certificate -
FAU
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