Priscilla Nguyen
Nottingham,MD
Summary
Resourceful coordinator experienced in operational management, client, and administrative support. Skilled in attention to detail, fast-paced environments, scheduling, and maintaining calendars. Proficient in various software and systematic filing system.
Overview
10
10
years of professional experience
Work History
Nail Technican Supervisor
Le's Nail Bar
Ellicott City, MD
08.2023 - Current
- Streamlined workflow processes, reducing project completion times.
- Monitored project milestones and provided clients with timely updates.
- Addressed customer inquiries concerning product details, pricing and availability.
- Addressed and resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Acted as a liaison between upper management and staff, facilitating open communication.
Nail Technician
Valley Nails
Frederick, MD
06.2022 - 03.2023
- Provided excellent customer service through friendly interactions with clients.
- Promoted additional services to existing clients in order to increase revenue.
- Attended continuing education courses related to nail care techniques.
- Built repeat client base to increase profits and stabilize cash flow.
- Performed a high volume of daily clients.
- Completed daily customer appointments and updated master schedule.
Apprentice Nail Technician
A Nails
Memphis , TN
01.2020 - 04.2021
- Met with clients to discuss needs, service preferences and special requests.
- Followed rules and regulations regarding sanitation practices throughout the salon.
- Participated in workshops and training sessions to enhance technical knowledge.
- Completed workshops and off-the-job training to achieve job competencies.
Administrative Coordinator
J&K Cleaning Services
Baltimore, MD
02.2015 - 09.2018
- Composed and organized correspondence, reports, and documents.
- Sustained high customer satisfaction rates, with problem resolution and feedback loops.
- Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
- Issued work schedules, duty assignments, and deadlines for staff.
- Coordinated daily office operations, including supply inventory and internal meetings.
- Scheduled and communicated the start and end dates to ensure alignment and timely execution of the project.
Education
Licensed Nail Technician -
Maryland State Board of Cosmetologists
Baltimore, MD04-2022
High School Diploma -
Loch Raven High School
Baltimore, MD05-2015
Skills
- Schedule development
- Detail-oriented
- Team building
- Conflict resolution
- Quality control
- Workflow management
- Priority management
- Operations management
Timeline
Nail Technican Supervisor
Le's Nail Bar
08.2023 - Current
Nail Technician
Valley Nails
06.2022 - 03.2023
Apprentice Nail Technician
A Nails
01.2020 - 04.2021
Administrative Coordinator
J&K Cleaning Services
02.2015 - 09.2018
Licensed Nail Technician -
Maryland State Board of Cosmetologists
High School Diploma -
Loch Raven High School
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