Priscilla Nguyen
Nottingham,MD
Summary
Organized and proactive professional with hands-on experience in client relations, operational support, and team training in fast-paced environments. Detail-oriented, with strong skills in scheduling, communication, and workflow management. Currently enrolled in a real estate course to strengthen my understanding of contract processes and industry fundamentals. Seeking to grow within real estate administration and transaction coordination through continuous learning and dependable support.
Overview
4
4
years of professional experience
Work History
Licensed Nail Technician
Dream Nails and Spa
Dundalk, Maryland
01.2024 - Current
- Oversee daily operations, and manage workflow to ensure efficient and organized business performance.
- Serve as the primary point of contact for clients, handling scheduling, service inquiries, pricing discussions, and follow-ups.
- Coordinate appointments, communicate timelines, and maintain clear expectations to ensure a smooth client experience.
- Act as a liaison between clients and staff, facilitating effective communication, and resolving concerns in a calm, solution-focused manner.
- Build strong, trust-based client relationships that generate repeat business and direct client requests.
- Balance personalized service with efficiency, maintaining high-quality standards while supporting overall business productivity and profitability.
Nail Technician Apprentice
Le's Nail Bar
Ellicott City, Maryland
09.2022 - 12.2023
- Shadowed experienced technicians to learn advanced service techniques and industry standards.
- Performed foundational nail services while building technical skills and efficiency.
- Upsold basic services and add-ons to increase revenue and enhance the client experience.
- Improved speed and productivity in a commission-based environment, while maintaining quality standards.
- Demonstrated adaptability and resilience while developing hands-on technical skills.
- Built confidence through consistent practice and client interaction.
Education
Real Estate Salesperson
The Community College of Baltimore County
Essex, MDLicense - Nail Technician
Maryland Board of Cosmetologists
Baltimore, MD01-2024
High School Diploma -
Loch Raven High School
Towson, MD05-2015
Skills
- Client relationship management
- Scheduling and calendar coordination
- Operational workflow management
- Clear and professional communication
- Conflict resolution and problem-solving
- Revenue awareness and service upselling
- Staff training and onboarding support
- Time management and efficiency in fast-paced environments
Timeline
Licensed Nail Technician
Dream Nails and Spa
01.2024 - Current
Nail Technician Apprentice
Le's Nail Bar
09.2022 - 12.2023
Real Estate Salesperson
The Community College of Baltimore County
License - Nail Technician
Maryland Board of Cosmetologists
High School Diploma -
Loch Raven High School