Summary
Overview
Work History
Education
Timeline
Generic

Priscilla Nixon

Norcross,Ga.

Summary

  • I am a highly motivated, energetic, results driven professional with over 15 years of customer service experience/case management, management and leadership experience. Demonstrating outstanding analytical skills, conflict resolution, and time management. I am currently seeking a Clinical Administratior/Management Position in an organization where I can utilize my skills and enhance both my professional and personal growth. Core Strengths
  • Proficiency in providing superior case management/customer service skills to clients, their families, and the general public:
  • Skilled in reading, analyzing and interpreting documents and publications.
  • Evaluating information and situations to make independent decisions.
  • Using information to develop plans and to identify critical issues.
  • Using critical thinking to understand instructions and policies.
  • Acting as a bridge between doctors and patients.
  • Ability to use tact and courtesy in dealing with staff personnel, clients and their families, and county and state officials.
  • Ability to communicate effectively both verbally and in writing
  • Ability to organize, plan, delegate, train and supervise staff personnel

Overview

8
8
years of professional experience

Work History

Behavior Program Coordinator

Restore Neurobehavioral Health/Learning Services/REMED
Roswell, Ga.
09.2021 - Current
  • As a BPC I observe and assess the treatment of individuals with emotional or behavioral problems and disorders
  • Such as depression, anxiety, addiction, autism, ADHD, OCD, etc
  • I develop and implement treatment plans, maintain progress reports, and provide support to the patients.

Resources Manager

Family 360, Inc
Conyers, GA
11.2017 - Current
  • Acts as a coach, educated, supported, and encouraged clients and all family members
  • Provided information about available resources, services and support for families
  • Prepared and submitted legal documentations in accordance to both state and federal statues
  • Assisted in all facets of trial preparation

Lead Certified Peer Specialist-Parent/Client/ Mental health Specialist

Pathways Center
Coweta, Ga
12.2019 - 09.2021
  • Provides emotional support and encouragement, and models appropriate behavior and social interactions
  • Observes and monitors participants’ behavior in the course of daily activities
  • Intervenes and diffuses potentially disruptive situations using established guidelines
  • Refers concerns to appropriate staff as needed
  • Charts observations and incidents
  • Assists with evaluation of functional levels of participants
  • Works with other team members to determine appropriate individual goals and objectives and to develop individualized plans for participants
  • Assists participants with accessing community resources and developing self-advocacy skills
  • Assists with teaching daily living skills, such as cooking, hygiene, and medication management
  • Assists participants with preparation to co-lead groups on planned topics related to treatment and recovery goals
  • Presents educational group lectures as assigned
  • Under close supervision, assists with provision of support services, such as case management and supportive guidance
  • Participates in staff supervision sessions, program planning meetings, participant staffing’s, and in-service training
  • Assesses participants’ recreational options and existing community activities
  • Plans and participates in recreational activities that foster community integration and healthy relationships
  • Documents participant activities and progress on appropriate forms with established procedures and within established time frames
  • Complies with agency rules and policies on confidentiality and as an agency employee, maintains required boundaries with program participants
  • Conducts/Facilitates AIDET training monthly to all new hires.

Certified Peer Specialist-Parent/ Mental health Specialist

View Point Health
Decatur, Ga
11.2017 - 11.2019
  • Provides emotional support and encouragement, and models appropriate behavior and social interactions
  • Observes and monitors participants’ behavior in the course of daily activities
  • Intervenes and diffuses potentially disruptive situations using established guidelines
  • Refers concerns to appropriate staff as needed
  • Charts observations and incidents
  • Assists with evaluation of functional levels of participants
  • Works with other team members to determine appropriate individual goals and objectives and to develop individualized plans for participants
  • Assists participants with accessing community resources and developing self-advocacy skills
  • Assists with teaching daily living skills, such as cooking, hygiene, and medication management
  • Assists participants with preparation to co-lead groups on planned topics related to treatment and recovery goals
  • Presents educational group lectures as assigned
  • Under close supervision, assists with provision of support services, such as case management and supportive guidance
  • Participates in staff supervision sessions, program planning meetings, participant staffing, and in-service training
  • Assesses participants’ recreational options and existing community activities
  • Plans and participates in recreational activities that foster community integration and healthy relationships
  • Documents participant activities and progress on appropriate forms with established procedures and within established time frames
  • Complies with agency rules and policies on confidentiality and as an agency employee, maintains required boundaries with program participants
  • Monitors general resident activity to observe and report behavior/progress of children and adolescents admitted to a community residential crisis stabilization center for treatment of acute mental illness or behavioral health disorders
  • Maintains awareness of residents’ behavior and physical whereabouts to ensure their safety
  • Observes and becomes familiar with each resident’s behavior and disability
  • Monitors residents for detection of any behavior which could be injurious to self or others or which is so unusual or atypical that immediate attention of professional staff is warranted
  • When necessary for the physical safety of the resident, uses the least restrictive, agency-approved behavioral or physical intervention technique appropriate for the situation
  • Secures assistance from and/or helps other staff in handling acute behavioral crisis situations
  • Provides personal care and basic nursing procedures to residents, including feeding, personal hygiene and grooming as necessary
  • Uses all appropriate infection control and other safety measures
  • Follows established procedures for residents on special precautions, such as suicidal watch, close observation, escape precautions, seclusion and/or restraints
  • Interacts with residents positively and respectfully
  • Uses age and gender appropriate language
  • Uses positive behavior management techniques to teach normative, cognitive and social behaviors to residents
  • Determines consumer strengths, needs, abilities, and preferences by observing daily activities, reviewing records and participating in recreational activities
  • Assists consumers in basic problem-solving and daily decision-making using the least intrusive methods appropriate for each
  • Acknowledges and praises their choices
  • Maintains the residence in a clean and organized condition to assure a safe, secure, and attractive environment for residents and staff
  • Provides instruction and support to each resident in maintaining his/her personal living space in a clean and orderly manner
  • Records clearly, concisely, and accurately all resident care data and other documentation in medical records and other program records according to agency policy and applicable standards of care
  • Participates in change of shift meetings, treatment team meetings, staffings, and other sessions to provide the information about each resident necessary for implementation of an appropriate, individualized treatment plan
  • Is part of a program initiative that focuses on provision of intensive service coordination and family support services to youth who are at risk
  • The goal is to enhance the family and youth's well
  • Assists the child and family team to integrate information on the youth and family strengths and needs, in order to develop a plan of care that clearly addresses family’s goals and visions
  • Reviews and revises the action plan at least monthly as the youth and family make progress or as needs change
  • Promotes use of youth and family strengths, supports, informal and formal resources as needed
  • Facilitates the development of transition plans to ensure continued success of youth and families The transition plan may include adult transitions, accessing community resources and utilizing natural supports, referral and linkage to former services and/or the planning or purchasing of individualized services
  • Collaborates with formal systems, service providers and informal networks involved with the youth and family
  • Insures that provider services are responsive to identified needs and the family vision and that family has voice, choice and ownership of their plans and services
  • Answers the telephone and responds to email inquiries
  • Logs all contacts in the appropriate log book, ensures timely response to all calls, records accurate and clear information in Client Profile, as appropriate
  • Researches and/or responds to referral sources’ questions and other requests for information or assistance
  • Functions as the entry point for referrals to the program and makes an initial determination of the possibility of the caller's eligibility for services
  • Provides information and referral to other services as necessary
  • Helps ensure that routine activities are organized and executed in a timely way
  • Coordinates meetings, calendar functions, as well as types and prepares correspondence
  • Maintains supplies and other materials needed for an efficient office ,filing, printing, and general clerical work, as requested
  • Reconciles reporting inaccuracies or omissions using appropriate resources
  • Generates and distributes reports that are accurate and timely
  • Maintains organized and accessible filing system and follows confidentiality regulations regarding maintenance and release of file information
  • Maintains databases, logs, and other records of routine information
  • Compiles information from these sources and researches other data sources as necessary
  • Reconciles reporting inaccuracies or omissions using appropriate resources
  • Generates and distributes reports that are accurate and timely
  • Responds to requests for information
  • Receives complaints from program participants and their families or representatives regarding quality of services or violation of individual rights
  • Confers with complainant or others to gather specific detailed information
  • Reviews clinical records or other related resident care documents
  • Discusses complaint with key leaders or other applicable staff or consultants
  • Writes reports which clearly and concisely summarize the complaint, the results of the investigation and the resolution of the complaint
  • Forwards reports to review officials according to applicable time frames.

Probate Clerk/Judicial Assistant

Rockdale County Probate Court
Conyers, Ga
07.2016 - 04.2017
  • Manages transactions and problems directly involved in the day-to-day operations of the office and within designated scope and authority
  • Assists with handling and collecting fines
  • Prepares certified copies for the Court and general public, upon request
  • Plans, assigns and directs the administrative work in the Court to include the court calendar, notices, dealing with the public and attorneys, as required
  • Oversees the micro-filming of all records for the division
  • Knowledge of integrated Rockdale County Court System
  • Knowledge of departmental policies and procedures
  • Knowledge of Georgia laws pertaining to State and Superior Court operations and activities
  • Skill in operating modern office equipment
  • Ability to use tact and courtesy in dealing with County officials, co-workers, public safety officials, judges and the general public
  • Ability to organize, plan, delegate, train and supervise staff
  • Ability to establish and maintain effective working relationships with County officials, co-workers, public safety officials, judges and the general public.

Behavioral Program Coordinator

  • Observing and assessing patients' behavior
  • Developing and implementing treatment plans to address behavioral issues
  • Supporting patients throughout the treatment process
  • Communicating with patients' staff, caregivers, and families to implement treatment plans
  • Monitoring and recording treatment progress
  • Conducting assessments to determine patients' improvements
  • Maintaining patient records and treatment reports
  • Collaborating with other healthcare specialists and support organizations
  • Direct contact with patients and individuals with special needs
  • Excellent stress management skills.

Education

Social Science Degree - Psychology

Georgia State University

Standard Diploma -

Certified Peer Specialist Parent (Cps-P) Addition Counselors Credits (NACCME) -

Timeline

Behavior Program Coordinator

Restore Neurobehavioral Health/Learning Services/REMED
09.2021 - Current

Lead Certified Peer Specialist-Parent/Client/ Mental health Specialist

Pathways Center
12.2019 - 09.2021

Resources Manager

Family 360, Inc
11.2017 - Current

Certified Peer Specialist-Parent/ Mental health Specialist

View Point Health
11.2017 - 11.2019

Probate Clerk/Judicial Assistant

Rockdale County Probate Court
07.2016 - 04.2017

Behavioral Program Coordinator

Social Science Degree - Psychology

Georgia State University

Standard Diploma -

Certified Peer Specialist Parent (Cps-P) Addition Counselors Credits (NACCME) -

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Priscilla Nixon