Priscilla Olgin
Farmers Branch,TX
Summary
Training professional with 10+ years of extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. I am passionate about creating a positive learning environment that inspires all levels of leadership to reach their full potential. I believe that investing in employee development is essential for driving business and building a strong, motivated team.
Overview
22
22
years of professional experience
Work History
Regional Training Manager
Shake Shack
01.2022 - Current
- Collaborated with Senior Leadership to identify training needs and develop training solutions that aligned with Shake Shack's objectives.
- Designed and implemented additional training initiatives focused on MITs improving Manager retention to over 80%.
- Implemented New Restaurant Opening Training cost-saving measures by conducting thorough financial analysis and identifying areas of inefficiency within the New Restaurant Opening Process.
- Designed and delivered training curricula for high level leaders such as Area Directors and new CEO of Shake Shack.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Conducted needs assessments, gathered feedback, and evaluated program effectiveness to continuously improve training initiatives.
Regional Training Manager
MOOYAH
11.2019 - 01.2022
- Implemented training and development coursework, programs, and systems as needed
- Lead the screening, hiring, and onboarding for all Franchisees and MIT’s
- Subject matter expert for NRO restaurant training and existing locations
- NRO Training for 13 locations across the nation
- Spearheaded Diversity and Inclusion session every Friday, “Fridays with Priscilla”
- Developed training curriculum for MIT’s, Shift Leaders and Developmental sessions for future leaders.
International Opening Restaurant Director
San Martin Bakery & Restaurant
10.2017 - 04.2019
- Matched talent for new restaurant staffing needs in all positions
- Created training materials to develop managers in effective leadership
- Decreased negative guest reviews via Facebook by significantly improving Guatemala restaurant operations by revamping Service and Culinary Standards
- Played a key role in implementing current and new employment law standards to ensure compliance.
General Manager
Wild Salsa
05.2017 - 10.2017
- General Manager/Opening Store Director
General Manager
T. Blanco’s Mexican Cantina
09.2016 - 01.2017
Training General Manager
Olive Garden
10.2005 - 11.2015
- Participated, executed and helped develop several company program roll outs: TAS, Welcome Excellence, Sustainability programs, Core Competencies, Culinary Training material for the Culinary Team
- Maintained a staffed restaurant of 150 employees maintaining turnover at 60% or below
- Improved employee turnover from 210% to 60%
- Promoted 12 hourly employees to manager
- Ensured teams were properly staffed, trained, and effective to meet high volume customer traffic or restaurant openings in Sherman, TX & Allen, TX
- Designated as Training point person for Dallas/Fort Worth Market Restaurants
- Elected for Development Chair on the board of the Hispanic Employee Group Program and served on the board for 6 years
- Received 2015 'People Developer of the Year' Award out of 300 General Managers.
Culinary Manager
Olive Garden
02.2002 - 10.2005
- Directed daily operations, ordered supplies, while managing 30 employees
- Assisted in opening the Burleson, TX restaurant
- Reduced food waste down to a consistent 5% from a 10%
- Culinary point person for the region
- Developed and trained all Culinary Assistants for the Region – 9 restaurants
- Executed ALL Regional Culinary Roll outs – 9 restaurants
- Awarded trip to the Culinary Institute of Tuscany Italy as a team member due to high performance
- Awarded trip to Greystone Academy to assist in menu item development assisting master chefs.
Education
General Studies -
New Mexico State University
Las Cruces, NMSkills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Process Improvement
- Strategic Planning
- Training and mentoring
- Staff Training
- Coaching and Mentoring
- Complex Problem-Solving
- Client Relationship Building
- Results-Driven
Timeline
Regional Training Manager
Shake Shack
01.2022 - Current
Regional Training Manager
MOOYAH
11.2019 - 01.2022
International Opening Restaurant Director
San Martin Bakery & Restaurant
10.2017 - 04.2019
General Manager
Wild Salsa
05.2017 - 10.2017
General Manager
T. Blanco’s Mexican Cantina
09.2016 - 01.2017
Training General Manager
Olive Garden
10.2005 - 11.2015
Culinary Manager
Olive Garden
02.2002 - 10.2005
General Studies -
New Mexico State University
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